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How you shape our plans

How you shaped our plans

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Many of our customers and stakeholders have helped us to develop our business plan. Ideas and opinions have been shared and debated to enable us to produce a plan which best reflects your needs.

It has taken more than two years to develop our business plan for 2015-2023 (RIIO-ED1). During that time, we have held many events and consulted on a range of topics that feed into our business plan.

Our ultimate aim has been to develop a plan which meets our different stakeholders’ needs, but also ensures that we are offering value for money and delivering the services that you require.

We’ve undertaken the most extensive stakeholder engagement process in our history involving:

  • 2,500 online consultations
  • 1,700 willingness to pay interviews with customers
  • 12 critical friends panel sessions
  • Expert panel reviews

As in wider society, we're an industry experiencing a period of relative uncertainty. The Government has set some tough targets for cutting carbon emissions and meeting these will mean substantial changes to our networks.
 
In response, Ofgem has introduced a new approach to energy network regulation known as RIIO (Revenue set using incentives to drive innovation and outputs). This is designed to encourage companies like us to focus on delivering what matters to our customers and to invest in support of a low-carbon economy.
 
All of these improvements could add extra cost, and that’s why we have attempted to engage customers and stakeholders from day one in the planning process. Our aim has been to develop a plan which meets our different stakeholders’ needs, but also ensures that we are offering value for money.

Download the RIIO Ofgem guide to find out more information {pdf}

Over the last two years we have gone through the most extensive stakeholder engagement process ever undertaken by the organisation:

  • 12 Critical Friends Panel Sessions
  • 14 focus groups with domestic customers
  • 21 telephone interviews with London business customers to test their willingness to pay for certain services
  • 1,200 willingness to pay interviews with domestic customers
  • 300 willingness to pay interviews with business customers
  • 200 willingness to pay interviews with central London business customers
  • 22 customer connections stakeholder forums
  • Stakeholder panels on vulnerable consumers and fuel poor customers, storm performance, metal theft and street works
  • Two distributed generation customer stakeholder forums
  • Targeted stakeholder feedback
  • Peer review panel of our innovation strategy
  • Bilateral engagement with suppliers and large business customers
  • Consultation on the November 2012 draft Business Plan.
  • Business plan challenge panel
  • Extra Critical Friends Panel Sessions after Ofgem review in November 2013
  • Bilateral discussions with key shareholders after Ofgem review in November 2013

Download our Stakeholder Engagement brochure for more information.