Best internal magazine 2014
Our staff magazine, Wired, was named best internal magazine at the Institute of Internal Communications Awards
Energy Institute Innovation Award 2014
Our Flexible Plug and Play project jointly won the prize for innovation at the Energy Institute Awards. The new electricity connections service is connecting solar and onshore wind farms to the network faster and cheaper.
Gold award from Investors in People
UK Power Networks received a gold award from Investors in People in June 2014 for the way it leads and develops its workforce to constantly improve the service they provide for 8.1million homes and businesses. Gold status is achieved by just 7% of companies which participate in a scheme that recognises the UK’s top workplaces, best bosses and highest achievers.
Low carbon project of the year at the East of England Energy Group’s awards
A project to connect renewable generation schemes to the electricity network faster and cheaper picked up the Low Carbon Energy Innovation Award at EEEGR’s Energy Innovation Awards in July 2014. The Flexible Plug and Play project, which started as a trial in Cambridgeshire, has proved so successful that it is being extended to other parts of the electricity network in 2015.
The Job Crowd’s Top Companies for Graduates to Work For in 2014/15
Graduates voted UK Power Networks among the Top 100 companies to work for in The Job Crowd’s 2014/15 national annual awards. The electricity distributor was ranked 67th and made the Top 10 in the Energy, Energy Support Services and Utilities sector for the second year running.
Celebrating success at the Utility Week Stars Awards
In June 2014 we won four awards at the Utility Star Awards. These were for Customer Service, Team of the Year (operational), Team of the Year (customer facing), and were joint winners for the Long Service Award.
The staff were finalists in eight categories at the prestigious awards, also being shortlisted for the Innovator, Health and Safety and Team of the Year (back office categories).
Gold Award at the City of London’s Considerate Contractor Streetworks Scheme awards
In May 2014 we won a Gold Award at the City of London’s annual Considerate Contractor Streetworks Scheme awards. We received this award for our management of roadworks connected with running the electricity network in the City of London.
Best Business Award for Best Customer Focus category.
In 2013 we won a Best Business Award for Best Customer Focus category. Commenting on the award to UK Power Networks in the Best Customer Focus category, Andrew Areoff, the Chairman of the Judges, said: “As a provider of a vital utility service, UK Power Networks has harnessed the power of good customer service and improved feedback from clients. Its use of social media is excellent and it was the first to launch self-help videos on its website. However, it was its quick response to the devastation caused by the St Jude storm in October 28 2013 that was remarkable. Within four days, 99.9 per cent of the network had been restored and to help those without electricity, the company set up help centres with hot food provided to residents.”
Best consumer website winner 2013
We won ‘Best Consumer Website’ in CorpComms magazine’s 2013 DigiAwards. Judges were impressed that that our website was highly used by the public, allowed customers to see power cut information in their area 24hours a day, and by us being the first company in its industry to create a series of YouTube videos answering frequently asked questions such as ‘what to do with your freezer during a power cut.’ They said: “Thought has been given to how customers access information in a power cut and the use of mobile shows that this has worked well. This is a well-integrated web presence that solves a genuine customer need.”
Highly commended for best use of digital for customer services
We were runner up in the ‘Best Use of Digital for Customer Services’ category in CorpComms magazine’s 2013 DigiAwards for our unique use of social media in customer services.
Our achievements 2013-2014
Our achievements 2011-2012