Contact us
Text updates
If you have a power cut, text Power followed by your postcode, (e.g. Power IP3 6QX) to 80876.
We will provide you with regular updates, until your power is restored.
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If you have a power cut, text Power followed by your postcode, (e.g. Power IP3 6QX) to 80876.
We will provide you with regular updates, until your power is restored.
For all general enquiries – including tree trimming, shielding overhead cables, voltage fluctuations and meter box removals.
Please send an enquiry using our online form – it’s fast, free and we’ll get back to you within 24 hours.
Or please call us on 0845 601 4516. Lines open Monday-Friday 9:00am to 5:00pm.
To report a loss of power, or if you are concerned about the safety of our equipment, call one of our emergency numbers 24 hours a day, 365 days a year:
Calling from a mobile and don’t want to call 0800 numbers?**
We understand calling 0800 numbers from mobile phones or abroad is expensive so we have these numbers for you to call instead:
Priority for customers with special needs
If you are dependent on medical equipment, chronically sick, disabled or have other special needs, we may be able to offer you extra support, please get in touch.
*Our text updates are timed at the start of each message. Updates after 10pm will be sent out after 7am the following day. We will not charge you for this service. However, standard text message fees apply and may vary according to your mobile network provider. If you are using this service outside of the UK, charges may apply to receive text messages.
** Calls to these numbers will be charged at your standard network rate for calling landlines. Calls to these numbers are normally included in any inclusive minutes you have on your mobile contract.
We understand calling 0800 numbers from mobile phones is expensive so we have these numbers for you to call instead:
To report a loss of power, or if you are concerned about the safety of our equipment, call one of our emergency numbers 24 hours a day, 365 days a year:
If you have any comments or complaints about our service, please call:
** Calls to these numbers will be charged at your standard network rate for calling landlines. Calls to these numbers are normally included in any inclusive minutes you have on your mobile contract.
If you have any comments or complaints about our service, please contact us:
Our complaints process
** Calls to these numbers will be charged at your standard network rate for calling landlines. Calls to these numbers are normally included in any inclusive minutes you have on your mobile contract.
If you are hard of hearing, you may find it easier to contact us using the Text Relay Service.
Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator. E.g. If you live in London and want to contact our emergency telephone number, using a textphone, please dial: 18001 0800 028 0247
Substation Watch
If you are concerned about substation vandalism, fly tipping at our sites, or you suspect unauthorised access to any of our substations, please contact:
0800 587 3243 Or call our 24 hours emergencies number (found at the top of the page)
Illegal connections and electricity theft
Electricity theft and illegal connections can be extremely dangerous. If you suspect a connection to our network is illegal, or that electricity is being stolen, please contact:
0800 389 0634 (your call will be treated in complete confidence)
Balls or toys in a substation or other site
Substation sites are dangerous and should only ever be entered by trained staff. If a ball or toy goes into one of our sites, please contact us and we'll retrieve it for you.
London: 0800 028 0247
East of England: 0800 783 8838
South East: 0800 783 8866
customer.relations@ukpowernetworks.co.uk
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