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If your power’s off, we can keep you updated with text messages.
For all general enquiries – including tree trimming, shielding overhead cables, voltage fluctuations and meter box removals.
Please send an enquiry using our online form – it’s fast, free and we’ll get back to you within 5 working days
or please call us on 0845 601 4516. Lines open Monday to Friday 9.00am to 5.00pm.
To report a loss of power, or if you are concerned about the safety of our equipment, call one of our emergency numbers 24 hours a day, 365 days a year.
|London||0800 028 0247||0333 202 2022|
|East of England||0800 783 8838||0333 202 2021|
|South East||0800 783 8866||0333 202 2023|
Register for text messages during a power cut
If your power’s off, we can keep you updated with text messages. These will let you know how our repair works are going, and give you an estimated time that your power will be switched back on.
To register for this service text ‘Power’ followed by your postcode to 80876. For example: Power IP3 6QX
Note that you'll need to register for this service every time you have a power cut.
In future we may also text you if we are made aware of adverse weather that could affect your supply or a power cut in your area.
We will not charge you for registering for this service. However, standard text message fees apply and may vary according to your mobile network provider. You will not be charged to receive messages. However, if you are using this service outside of the UK you may be charged to receive messages.
Priority services during a power cut
We understand that some people may need extra support during a power cut. If you do, we recommend that you add your details to our Priority Services Register.
Homeowners or business connections?
0845 234 0040 (select option 3), lines open Mon-Fri, 8:30-6pm
Commercial, multiple units, or large electricity demand
0870 196 4599 lines open Mon-Fri, 8:30-5pm
Connections for streetlights, bus shelters, CCTV or other items of street furniture on the public highway
We understand calling 0800 numbers from mobile phones is expensive so we have free numbers for you to call instead.
To report a loss of power, or if you are concerned about the safety of our equipment, call one of our emergency numbers 24 hours a day, 365 days a year:
If you have any comments or complaints about our service, please call:
For all enquiries about electricity equipment on your land, wayleave or lease payments or questions about consent for us to keep our equipment on your property please contact:
East of England
08701 963 777
01293 577 260
01293 577 310
(Monday-Friday 8:30am – 5:00pm)
All feedback (whether negative or positive) is really valuable to us because we can learn from it and continue to improve our service. If you have any comments or complaints about our service, please contact us:
Our complaints process
** Calls to these numbers will be charged at your standard network rate for calling landlines. Calls to these numbers are normally included in any inclusive minutes you have on your mobile contract
To check your service capacity and request capacity reductions please email:
If you are hard of hearing, you may find it easier to contact us using the Text Relay Service.
Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator. E.g. If you live in London and want to contact our emergency telephone number, using a textphone, please dial: 18001 0800 028 0247
If you are concerned about substation vandalism, fly tipping at our sites, or you suspect unauthorised access to any of our substations, please contact:
0800 587 3243 Or call our 24 hours emergencies number (found at the top of the page)
Illegal connections and electricity theft
Electricity theft and illegal connections can be extremely dangerous. If you suspect a connection to our network is illegal, or that electricity is being stolen, please contact:
0800 587 2262 (your call will be treated in complete confidence)
Balls or toys in a substation or other site
Substation sites are dangerous and should only ever be entered by trained staff. If a ball or toy goes into one of our sites, please contact us and we'll retrieve it for you.
London: 0800 028 0247
East of England: 0800 783 8838
South East: 0800 783 8866
Please send an enquiry using our online form
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