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SERVER12

Contact us

Mobile iconEmergency
numbers

London

0800 028 0247

South East of England

0800 783 8866

East of England

0800 783 8838

Mobile iconCalling from
a mobile?

Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

Register for this service

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You’ll find all the relevant contact details listed below. 

For all general enquiries – including tree trimming, shielding overhead cables, voltage fluctuations and meter box removals. 

Please send an enquiry using our online form – it’s fast, free and we’ll get back to you within 5 working days
or please call us on 0845 601 4516. Lines open Monday to Friday 9.00am to 5.00pm.

To report a loss of power, or if you are concerned about the safety of our equipment, call one of our emergency numbers 24 hours a day, 365 days a year.

  Landline users Mobile phones*
London 0800 028 0247 0333 202 2022
East of England 0800 783 8838 0333 202 2021
South East 0800 783 8866 0333 202 2023

*Calls to these numbers will cost no more than a local rate number from a mobile. If you get inclusive minutes in your mobile phone package, calls to these numbers are included.

Register for text messages during a power cut
If your power’s off, we can keep you updated with text messages. These will let you know how our repair works are going, and give you an estimated time that your power will be switched back on.

To register for this service text ‘Power’ followed by your postcode to 80876. For example: Power IP3 6QX

Note that you'll need to register for this service every time you have a power cut.

In future we may also text you if we are made aware of adverse weather that could affect your supply or a power cut in your area.

We will not charge you for registering for this service. However, standard text message fees apply and may vary according to your mobile network provider. You will not be charged to receive messages. However, if you are using this service outside of the UK you may be charged to receive messages.

Find out more about our text messaging service.

Priority services during a power cut
We understand that some people may need extra support during a power cut. If you do, we recommend that you add your details to our Priority Services Register.

Find out more about our Priority Services Register and apply.


Homeowners or business connections?
  
0845 234 0040 (select option 3), lines open Mon-Fri, 8:30-6pm
smallservices@ukpowernetworks.co.uk

Commercial, multiple units, or large electricity demand
0870 196 4599 lines open Mon-Fri, 8:30-5pm
connections.gateway@ukpowernetworks.co.uk

Connections for streetlights, bus shelters, CCTV or other items of street furniture on the public highway 

lines open Mon-Fri, 8:30-5pm 
London                      | 0207 055 7512 | UMC1.orders@ukpowernetworks.co.uk
South East of England | 0162 235 2621 | UMC2.orders@ukpowernetworks.co.uk
East of England South | 0870 196 2217 | UMC3.orders@ukpowernetworks.co.uk
East of England North | 0870 196 3159 UMC4.orders@ukpowernetworks.co.uk

Competition in Connections
You can seek competitive quotations from an Independent Connection Provider for many elements of the work involved in getting an electricity connection. Find out more here
08701 964599  connections.gateway@ukpowernetworks.co.uk

We understand calling 0800 numbers from mobile phones is expensive so we have numbers* for you to call instead.

To report a loss of power, or if you are concerned about the safety of our equipment, call one of our emergency numbers 24 hours a day, 365 days a year:

  • London 0333 202 2022
  • East of England 0333 202 2021
  • South East 0333 202 2023

*Calls to these numbers will cost no more than a local rate number from a mobile. If you get inclusive minutes in your mobile phone package, calls to these numbers are included.

If you have any comments or complaints about our service, please call:

  • 0333 202 2024

 


If you need plans for underground cables or any other network information, please contact us:
0800 056 5866 lines open Mon-Fri, 9-5pm

For all enquiries about electricity equipment on your land, wayleave or lease payments or questions about consent for us to keep our equipment on your property please contact:

East of England

08701 963 777

consents.epn@ukpowernetworks.co.uk

London

01293 577 260

consents.lpn@ukpowernetworks.co.uk

South East

01293 577 310

consents.spn@ukpowernetworks.co.uk

(Monday-Friday 8:30am – 5:00pm)

We can tell you who your electricity supplier is, just type in your address here. Or email us at mpasenquiry@ukpowernetworks.co.uk or call us on 0845 601 5467.
We can also tell you what the MPAN (Meter Point Administration Number) is for a property (as long as the service is being billed and you are the bill payer) – call 0845 601 5467 or email mpasenquiry@ukpowernetworks.co.uk

At UK Power Networks we want to give you excellent customer service. However, we realise that sometimes things can go wrong. We want to know when this happens so we can sort out any problems as quickly as possible. If you have any comments or complaints about our service, please contact us:

  • Call 0800 028 4587 lines open Monday to Friday 8:30-5pm. Calling from a mobile and don't want to call 0800 numbers? Call 01243 504 587*
  • Write to us at: Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
  • Complete our online form

*Calls to these numbers will cost no more than a local rate number from a mobile. If you get inclusive minutes in your mobile phone package, calls to these numbers are included.

When you sign up with your electricity supplier they should have supplied you a copy of the Terms and Conditions that apply for the supply and distribution of electricity. They will have included the following terms of connection to the electricity distribution network which we abide by:

Download the Terms of Connection [pdf]

Our industry regulator, Ofgem, sets Guaranteed Standards. If we fail to meet these Standards, you are entitled to receive a payment.

Download a list of Guaranteed Standards that may relate to your electricity service [pdf]

Our complaints process

Domestic, faults and small business complaints procedure download here [pdf]
Connections commercial and industrial complaints procedure download here [pdf]
UK Power Networks Quotation Accuracy Scheme download here [pdf]
UK Power Networks IDNO Quotation Accuracy Scheme download here [pdf]

To check your service capacity and request capacity reductions please email:
connection.agreements@ukpowernetworks.co.uk

If you are hard of hearing, you may find it easier to contact us using the Text Relay Service.

Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator. E.g. If you live in London and want to contact our emergency telephone number, using a textphone, please dial: 18001 0800 028 0247

Substation Watch
If you are concerned about substation vandalism, fly tipping at our sites, or you suspect unauthorised access to any of our substations, please contact:
0800 587 3243 Or call our 24 hours emergencies number (found at the top of the page)

Illegal connections and electricity theft
Electricity theft and illegal connections can be extremely dangerous. If you suspect a connection to our network is illegal, or that electricity is being stolen, please contact:
0800 587 2262 (your call will be treated in complete confidence)

Balls or toys in a substation or other site
Substation sites are dangerous and should only ever be entered by trained staff. If a ball or toy goes into one of our sites, please contact us and we'll retrieve it for you.
London: 0800 028 0247
East of England: 0800 783 8838
South East: 0800 783 8866
Please send an enquiry using our online form

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