ServicesPower CutsHelp

Contact us

phone numbers

Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

Register for this service

Follow us

Twitter Icon Facebook IconInstagram Icon

linkedIn Icon YouTube Icon

You’ll find all the relevant contact details listed below. 

For all general enquiries – including tree trimming, shielding overhead cables, voltage fluctuations and meter box removals. 

Please call us on 0845 601 4516. Lines open Monday to Friday 9.00am to 5.00pm.

To report a loss of power, or if you are concerned about the safety of our equipment, call 0800 316 3105 - free to call from a landline or a mobile phone.

*Calls to these numbers will cost no more than a local rate number from a mobile. If you get inclusive minutes in your mobile phone package, calls to these numbers are included.

Register for text messages during a power cut
If your power’s off, we can keep you updated with text messages. These will let you know how our repair works are going, and give you an estimated time that your power will be switched back on. Register for this service online.

Alternatively text ‘Power’ followed by your postcode to 80876. For example: Power IP3 6QX

Note that you'll need to register for this service every time you have a power cut. In future we may also text you if we are made aware of adverse weather that could affect your supply or a power cut in your area.

We will not charge you for registering for this service. However, standard text message fees apply and may vary according to your mobile network provider. You will not be charged to receive messages. However, if you are using this service outside of the UK you may be charged to receive messages.

Find out more about our text messaging service.

Priority services during a power cut
We understand that some people may need extra support during a power cut. If you do, we recommend that you add your details to our Priority Services Register.

Find out more about our Priority Services Register and apply.

Homeowners or business connections?
0845 234 0040 (select option 3), lines open Mon-Fri, 8:30-6pm

Commercial, multiple units, or large electricity demand
0845 234 0040 (select option 3), lines open Mon-Fri, 8:30-6pm

Connections for streetlights, bus shelters, CCTV or other items of street furniture on the public highway 

lines open Mon-Fri, 8:30-5pm 
London                      | 0207 055 7512 |
South East of England | 0162 235 2621 |
East of England South | 0127 982 4761 |
East of England North | 0128 472 6252

Competition in Connections
You can seek competitive quotations from an Independent Connection Provider for many elements of the work involved in getting an electricity connection. Find out more here
0845 234 0040

We welcome all forms of feedback about our staff and services. If you have any compliments, comments or complaints then please contact us:

  • Call 0800 028 4587 - free to call from a mobile or a landline phone. Lines open Monday to Friday 8:30-5pm.
  • Write to us at: Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
  • Complete our online form if you have a complaint
  • Complete our feedback form if you have a compliment

Terms of connection
When you sign up with your electricity supplier they should have supplied you a copy of the Terms and Conditions that apply for the supply and distribution of electricity. They will have included the following terms of connection to the electricity distribution network which we abide by:

Download the Terms of Connection [pdf]

Our industry regulator, Ofgem, sets Guaranteed Standards. If we fail to meet these Standards, you are entitled to receive a payment.

Download a list of Guaranteed Standards that may relate to your electricity service [pdf]

Our complaints process

Domestic, faults and small business complaints procedure download here [pdf]
Connections commercial and industrial complaints procedure download here [pdf]
UK Power Networks Quotation Accuracy Scheme download here [pdf]
UK Power Networks IDNO Quotation Accuracy Scheme download here [pdf]

If you are hard of hearing, you may find it easier to contact us using the Text Relay Service.

Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator. E.g. If you live in London and want to contact our emergency telephone number, using a textphone, please dial: 18001 0800 028 0247

Let us know what you think about our website and how you think we should improve it here