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SERVER12

Social media

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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Social media provides a quick and easy way to give live power cut updates and answer customer questions. We’ve been using social media as a way to communicate with our customers since 2011.

Here’s where you’ll find us:

 @UKPowerNetworks

Our dedicated team will answer all of your questions 24/7. Follow us to get live power cuts updates and help and advice.

 @UKPNnews Follow us for the latest company news and information
 UK Power Networks Visit our page to keep-up-date with what’s going at UK Power Networks.
 UK Power Networks

This is the home of all of our video content. Here you’ll find helpful ‘how to videos’, and more about who we are and what we do.

 UK Power Networks Interested in working for UK Power Networks? For great career opportunities and the latest jobs visit our page.
Blog Icon UK Power Networks blog  To get answers, advice and a look at life at UK Power Networks - check out our blog

These channels have proved popular with our customers:

  • We came runner up in the the ‘Best Use of Digital Media for Customer services' in the 2014 Digital Awards.
  • We won Customer Service Award and Team of the Year (customer facing) at the 2014 Utility Star Awards. Read our press release.
  • We came runner up in the ‘Best Use of Digital for Customer services in the 2013 Digital Awards. Read our press release.
  • In May 2011 we sent out 10,000th tweet. Read our press release.
  • We were praised at a national conference for the way we communicate with customers via social media. Read our press release.

Twitter Q&A's
Our Customer Services Director, Matt Rudling answered all of our your power cut and customer services questions live on Twitter on:

28 August 2013 - download all of the questions and answers

28 August 2014 - download all of the questions and answers

3 September 2015 - download of all of the questions and answers 

Live Q&A

Our Director of Asset Management, Barry Hatton answered questions about our transition to a Distribution System Operator (DSO).

5 September 2017 - download of all of the questions and answers and see a summary of the tweets via Storify