Who we are
UK Power Networks is owned by the Cheung Kong Group (CKG) which operates in 54 countries and successfully operates electricity distribution businesses in Hong Kong, Australia and New Zealand.
What we do
We distribute approximately 27% of the UK’s electricity, serving eight million homes and businesses in London, the South East and East of England. So regardless of who you pay your electricity bill to, if you live or work in these areas it’s our 130,000 substations and 170,000 km of overhead lines and underground cables which deliver power to your property.
UK Power Networks invests more than £500 million in its electricity networks every year. We are also the country’s biggest connections business, carrying out approximately 100,000 new connections to the network every year and encouraging competition in the marketplace. We are undertaking trials to ensure our electricity networks support the transition to a low carbon future.
We have 5,600 staff dedicated to ‘keeping the lights on’, and our company’s performance is monitored against a set of service standards developed by our industry regulator Ofgem.
Our track record
Since UK Power Networks was created in November 2010, it has:
Achieved the best safety performance in the industry – it’s our top priority to keep staff and the public safe
Reduced the frequency of power cuts by a quarter and slashed average duration by half
Delivered reliable supplies to our areas including London, and major events including the Olympic and Paralympic Games in 2012
Been the first electricity distributor to be named in the Sunday Times’ 25 Best Big Companies to Work For (2015 and 2016), and the only company to have twice won the title of Utility of the Year (2012 and 2015)
Invested in new technology to adapt the electricity networks for future needs, such as developing the UK’s first ‘big battery’ storage system and we have connected 140,000 wind and solar farms to the networks.
Achieved a customer satisfaction rate of 87% and we strive to continually improve
You can reach our Press Office on 03301 591712 - outside office hours you will automatically be re-directed to our outofhours service.
Media Manager - Tracey Elsey - 03301 591712
East of England press officer - Jenny Chapman 01473 266749
South East press officer - Niamh Arnett - 0845 3027292