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Café puts savings and support on the menu

Families across Hastings are urged to visit the town’s Energy Café tomorrow to access practical free services and money saving advice.

From Press releases - 31 October 2016 12:00 AM

Families across Hastings are urged to visit the town’s Energy Café tomorrow to access practical free services and money saving advice.

UK Power Networks has joined forces with organisers, Energise Sussex Coast and Citizens Advice 1066, to help bring energy saving tips and advice to those struggling with their fuel bills. They will also be helping people in vulnerable situations to join the Priority Services Register for free extra help in the rare event of a power cut.

The Energy Café at Christ Church Ore, Old London Road, Hastings, is open from 11am to 3pm tomorrow (Tuesday, November 1), offering practical help and advice. UK Power Networks has organised independent energy champions to help with energy efficiency advice and ways to save money. It is all part of Big Energy Saving Week (October 31 to November 6), a national campaign backed by government and charities, to help people cut their fuel bills and get the support they are entitled to.

UK Power Networks will be giving out free thermometers, showing the best room temperature to keep warm and save money on fuel bills. There will be handy coins, which fit supermarket trolleys, featuring the new 105 power cut helpline number. 105 allows anyone, anywhere, to contact their local electricity network operator to report, or get information, about a power cut.

To ease the worry of the occasional power cut for those in vulnerable situations UK Power Networks will spend time at the Energy Café inviting people to sign up for the free Priority Services Register. This confidential register helps people who rely on electricity for medical needs or those who need extra assistance for other reasons, such as a disability, having an elderly relative or young children at home during a power cut.

There are currently 55,600 people on UK Power Networks’ Priority Services Register in East Sussex, but many more people could be helped, if they knew about the service. The clocks went back yesterday (October 30) and a survey of 1,000 people found only one in six, (including one in eight over 80 years old), know about the register.

Head of Customer Services, Sam Fuller, said: “Customers who are in vulnerable situations don’t always know about the help available to them in the event of a power cut, however rare they are. We will be working with our community partners at the Energy Café to help spread the word about this vital service. My team will be in the café giving out leaflets about the register, encouraging people to tell family, friends and neighbours and inviting people to sign up on the spot.”

Those on the Priority Services Register can access extra help services including:
• A 24-hour priority phone number
• A dedicated team who will contact you to keep you updated during a power cut
• Tailored support if needed, such as home visits, hot meals, advice and keeping your friends and family updated
• In certain scenarios we may also offer a free hotel overnight and transport to the hotel

Customers can apply to join the register at www.ukpowernetworks.co.uk/priority, by calling 0800 169 9970, or emailing psr@ukpowernetworks.co.uk.