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Don’t be left out in the cold, sign up today

With January regularly producing frost, ice and snow and being the chilliest month of the year in Britain, a power firm is urging people to be prepared.

From Press releases - 29 December 2016 12:00 AM

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With January regularly producing frost, ice and snow and being the chilliest month of the year in Britain, a power firm is urging people to be prepared.
St Hilary's feast day on January 13 has gained the reputation of being the coldest day of the year, and one of the most severe winters in history which began around January 13 in 1205, when the Thames in London froze over and ale and wine turned to solid ice and had to be sold by weight.
UK Power Networks which was recently named Utility of the Year 2016, is urging people to sign up to its Priority Services Register which provides extra help during a power cut.

Kerry Potter, a customer care manager said: “There are many people that could benefit from being on our Priority Services Register including those who rely on power for medical needs, or have a young child or a frail elderly relative at home. We want to spread the word that free assistance is available.

“While power cuts are rare – the networks are 99.99% reliable – there’s no harm in being prepared. Most people know to have a torch handy, to keep an old-fashioned corded phone which will still work without power, and that most modern fridges and freezers can stay cold for up to 15 hours. But for those who require extra help or have concerns, being on the register is another practical way to be prepared and save any unnecessary worry. Our team is dedicated to supporting customers with unique needs and is geared up to help as many people as possible.”

Being on the register doesn’t mean your power will get restored quicker but it does mean a dedicated team know about individuals’ situations and can provide tailored support.

The company is working with a range of charity partners to raise awareness of the register and encourage people to sign up across London, the East and South East, even if they just require additional help on a temporary basis.

If you’re on the register you can access extra help services including:
• A 24-hour priority phone number
• A dedicated team who will contact you to keep you updated during a power cut
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
• In certain scenarios we may also offer a free hotel overnight and transport to the hotel


To apply to join the register visit www.ukpowernetworks.co.uk/priority, call 0800 169 9970, or email psr@ukpowernetworks.co.uk.

UK Power Networks also recently joined forces with other electricity network operators to launch a new free number 105 that allows anyone, no matter where they are, to contact their local operator and report, or get information, about a power cut in their area.