ServicesPower CutsHelp
SERVER12

News

Follow us

Twitter Icon Facebook Iconfbmessanger

Instagram Icon linkedIn Icon YouTube Icon

Get ready for winter with services to help customers

UK Power Networks, which runs the electricity network across the South East, London and East Anglia, has today launched a new helpline number for customers to call when they need to, as part of its services to help customers this winter.

From Press releases - 13 November 2014 12:00 AM

UK Power Networks, which runs the electricity network across the South East, London and East Anglia, has today launched a new helpline number for customers to call when they need to, as part of its services to help customers this winter.
 
The company has introduced one single phone number for customers to ring free from a landline in the event of a power cut on 0800 316 3105 or for the cost of a local call rate number from a mobile on 0333 323 2105.
 
Staff are also urging thousands of people across the three areas today to join the company’s free Priority Services Register for vulnerable customers. It entitles them to extra help such as updates or home visits. There are more than 430,000 customers on the register, but many more could benefit this winter.
 
To prepare for the winter weather the company has invested more than £500million in maintenance and upgrades this year, making sure its electricity networks are robust and reliable.
In the last four years, UK Power Networks has reduced the number of power interruptions by 30% and the duration of those power cuts by 40%.
 
Linesmen working in Bressingham, Norfolk, and tree cutters working in Sedlescombe, East Sussex, earlier today showed just some of the ways the company has been Getting Ready for Winter.

The launch is being supported by the company’s charity partner, the British Red Cross. Their dedicated volunteers visit vulnerable customers at the scene of more complex power cuts and has helped over 16,000 people at hundreds of locations since the electricity company pioneered the partnership in 2008.

Speaking at the launch, Matt Rudling, UK Power Networks’ Director of Customer Services, said: “Communication with customers is a top priority, and we want to ensure everyone in the South East, London and East Anglia, knows who can help them get the lights on quickly. The new number will help people get in touch as soon as the power goes out and by joining our Priority Services Register vulnerable people can get the service they need in the event of a power cut.
 
“Following last year’s storms, we have invested millions in our equipment to ensure our network remains reliable, and we want to be prepared for all weather situations. In addition to our new number, we have added an extra 900 trained call handlers to help improve our customer response during periods of adverse weather.”
 
Jocille Patterson, the British Red Cross’ Emergency Planning and Response co-ordinator for Cambridgehire, Norfolk and Suffolk, said: “The unified phone number will ensure people know who to turn to in the event of a problem, and our teams will be on hand to bring practical help and emotional support to those who need it.
 
“I hope the new phone service brings peace of mind to residents across the South East, London and East Anglia and encourage those who are vulnerable to sign up to the Priority Services Register without delay”. 
 
The company is also advising customers on how they can prepare for winter with a new video: http://uk-power-networks.prezly.com/