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Healthcare professionals invited to share offer of free patient help

Healthcare organisations are being asked to spread the word about free help available for vulnerable residents during power cuts.

From Press releases - 5 January 2017 12:00 AM

Healthcare organisations are being asked to spread the word about free help available for vulnerable residents during power cuts.

UK Power Networks which delivers electricity supplies across the East, South East and London, runs a free Priority Services Register and wants to ensure everyone eligible gets the opportunity to sign up.

Kerry Potter, priority services manager at the company which was recently named Utility of the Year 2016, said: “There are many people that could benefit from being on our Priority Services Register, for example those who rely on power for medical needs, or are recovering from an operation and maybe only need to be on the register temporarily. This is especially important for patients that require equipment in the home including ventilators, apnoea monitors, home dialysis units or are dependent on refrigerated medicines for example.
 
“While power cuts are rare – the networks are 99.99% reliable – there’s no harm in being prepared and being on the register saves people any unnecessary worry while our engineers fix the problem. If our team know about a person’s situation they can proactively tailor services to meet their needs.

“It would help a lot of patients if they heard about the register while they were in hospital, or at a doctor’s appointment in their local surgery for example, and then they could consider signing up.”

Being on the register doesn’t mean a patient’s power will get restored quicker, but they can access extra services including:
• A 24-hour priority phone number
• A dedicated team who will contact you to keep you updated during a power cut
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
• In certain scenarios a free hotel overnight, and transport to the hotel, may be offered

Information packs are available including application forms and posters, and you can also receive a powerpoint slide by email, which is suitable to show on digital screens in waiting rooms. To request the packs, call 0800 169 9970, or email psr@ukpowernetworks.co.uk.