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Latest update on storm damage to our electricity network

We believe all the power cuts which were reported to us as a result of Monday storm, have now been fixed.

From Press releases - 30 December 2013 05:55 PM

We believe all the power cuts which were reported to us as a result of Monday storm, have now been fixed.

If there are any isolated properties affected which we haven’t been informed about, in the areas we cover (East of England, South East and London), we would appeal for people to let us know.

We would like to thank the many customers who have shown patience and understanding during this difficult time, while the huge effort to repair the electricity network continued relentlessly.

Director of customer services Matt Rudling said: “UK Power Networks’ staff have pulled together to help customers wherever possible after the worst Christmas weather in years caused widespread damage to power lines in the South East meaning it has taken longer than we wanted to reconnect supplies. The welfare of our customers has been a priority as we tried to keep people informed and supported wherever possible.

"Many staff gave up their holidays to repair extensive damage, volunteer in the extra call centres we opened on Christmas and Boxing Day or went out into the communities affected with updates. We moved engineers south from the East of England to help local repair crews, arranged hundreds of Christmas dinners and provided hotel accommodation and takeaways for the most vulnerable customers where possible. We are always looking for ways to improve our customer service and will review what further improvements we can make in the future."

We will write to all customers who are eligible for payments by the end of next week. Please allow for possible Christmas and New Year post delays. As a gesture of goodwill UK Power Networks has decided to boost the industry standard payment from £27 to £75 for customers who are without power for 48-60 hours including Christmas Day, and additional payments will be made to any customers off supply for longer.