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Launch of new emergency pack for vulnerable customers

MPs and guests at the House of Commons have had a sneak preview of a new emergency pack that vulnerable customers can use in a power cut. The pack from the UK’s largest electricity distributor, UK Power Networks, will help vulnerable customers to be prepared if there is a power cut.

From Press releases - 25 January 2017 12:00 AM


MPs and guests at the House of Commons have had a sneak preview of a new emergency pack that vulnerable customers can use in a power cut. The pack from the UK’s largest electricity distributor, UK Power Networks, will help vulnerable customers to be prepared if there is a power cut.

Interruptions to power supplies are rare but they can still happen occasionally for a range of reasons. Power cuts are disruptive but for many people, especially vulnerable people, they can be worrying too. 

The new pack contains helpful items including a plug-in-the-wall torch that automatically switches on when there is a power cut, a glow stick and a storage bottle where people can keep vital personal and medical information in the event of an emergency.

MPs are being encouraged to spread the word to constituents who may need extra support in a power cut and encourage them to sign up to the power company’s free Priority Services Register.

At yesterday’s reception hosted by Steve Reed, MP for Croydon North, UK Power Networks also revealed the Top 10 constituencies in their area with the highest number of customers already on the Priority Services Register.

The free Priority Services Register is for customers who may need additional support in a power cut such as older or disabled people, customers with dementia or families with young children.  Extra services available include hotel accommodation, hot meals, or home visits.

Steve Reed MP said: “I am delighted to support the launch of UK Power Networks’ new pack for vulnerable customers. I will be encouraging my constituents who may need extra help in a power cut to call 0800 169 9970 and sign up to the free Priority Services Register.”

UK Power Networks chief executive Basil Scarsella said: “Although we have reduced the number of power cuts by over 40% since 2010, if there is a power cut then being on the Priority Services Register means our dedicated team know who they need to contact to provide tailored support. Events like this reception are an important way of raising awareness about the register and the extra support we provide to vulnerable customers.”

To sign up, contact UK Power Networks which was recently named Utility of the Year 2016, at www.ukpowernetworks.co.uk/priority, call 0800 169 9970, or email psr@ukpowernetworks.co.uk.