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New videos show how power is restored

Helpful short films which can be viewed on mobile devices during a power cut, are being broadcast by UK Power Networks - the company which delivers electricity to homes and businesses across London, the East of England and South East.

From Press releases - 8 July 2015 12:00 AM

2 Engineer working to maintain power supplies.jpg

Helpful short films which can be viewed on mobile devices during a power cut, are being broadcast by UK Power Networks - the company which delivers electricity to homes and businesses across London, the East of England and South East.

The company’s award-winning website and YouTube are host to several videos showing how engineers set about fixing problems on the electricity network when they occur. Plus the films can be sent to customers via social media and text messages to their phone, tablet or laptop during power cuts, to show the sort of work underway.

Subjects include how engineers fix faults and damage on overhead and underground cables, and why it is sometimes necessary to temporarily turn off power supplies in order to complete repairs.

Director of Customer Services Matt Rudling said: “It is very important that our customers can receive information how and when they need it. The new videos are an effective way to inform people about the processes our engineers go through to get the lights back on after an incident - it is not as easy as just flicking a switch.
“They offer a great insight into what happens behind the scenes. I hope people will spare a minute to have a quick look online, so they understand what is going on should they ever experience a power cut.”

Power supplies in London, the East of England and South East are 99.99 per cent reliable however power cuts can still happen occasionally for a variety of reasons.

Anyone who needs extra support during a power cut, can sign up to the company’s free Priority Services Register to receive services including a dedicated phone number to call in an incident, regular updates until power is restored, and visits from the British Red Cross during prolonged events.

See http://www.ukpowernetworks.co.uk/priority for more information.
The five videos can be seen at https://www.youtube.com/playlist?list=PL64TqdBKq-J-_oFPnfENNh4IQ0uJs4suQ

For more information or to arrange an interview, please contact the UK Power Networks press office on 0330 1591712.