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Online help for customers judged best in Britain

The electricity company won ‘Best Consumer Website’ and was runner up in the ‘Best Use of Digital for Customer Services’ category in CorpComms magazine’s 2013 DigiAwards at the Museum of London (on July 9).

From Press releases - 12 July 2013 12:00 AM

The electricity company won ‘Best Consumer Website’ and was runner up in the ‘Best Use of Digital for Customer Services’ category in CorpComms magazine’s 2013 DigiAwards at the Museum of London (on July 9).

Judges were impressed that that UK Power Networks’ website was highly used by the public, allowed customers to see power cut information in their area 24hours a day, and it was the first company in its industry to create a series of YouTube videos answering frequently asked questions such as ‘what to do with your freezer during a power cut.’

They said: “Thought has been given to how customers access information in a power cut and the use of mobile shows that this has worked well. This is a well-integrated web presence that solves a genuine customer need.”

The company delivers power from the national grid to eight million homes and businesses across the East of England, South East and London.

Marketing communications manager Toni Kinslow who led the website relaunch last year and introduced a twitter service for customers, said: “We were up against stiff competition from various industries, so it’s great to see a utility company like ours be recognised for offering an outstanding website which understands customers’ needs. We are always looking to improve further and would welcome any ideas and feedback too.”

The news comes just three weeks after UK Power Networks won a ‘Big Tick’ award for improving employee wellbeing, and won Business in the Community’s East of England Local Impact award in the e2v-sponsored Business Action on Public Health category.

You can also use the award-winning website www.ukpowernetworks.co.uk to comment on the company’s 2015-23 plan for future electricity services.