ServicesPower CutsHelp
SERVER12

News

Follow us

Twitter Icon Facebook Iconfbmessanger

Instagram Icon linkedIn Icon YouTube Icon

Power firm partners with charity to make vital information accessible to deaf people

UK Power Networks, the company that keeps the lights on across London, The South East and East of England, has launched a partnership with the Royal Association for Deaf people, (RAD), with a host of new services.

From Press releases - 28 April 2015 12:00 AM

UK Power Networks, the company that keeps the lights on across London, The South East and East of England, has launched a partnership with the Royal Association for Deaf people, (RAD),  with a host of new services.

One of the many new ways in which the two organisations are working together is a list of new clips in British Sign Language (BSL) for inclusion on UK Power Networks’ website. These focus on different sections of information that UK Power Networks’ customers generally need, such as how to get in touch with the company, advice on what to do in the unlikely event of a power cut, and staying safe around electricity.

Some of the other ways the two organisations are working together include:

• Engaging with other deaf and hard of hearing (HoH) organisations across UK Power Networks’ regions to promote the information via their individual websites/communication channels.
• New promotional material for the UK Power Networks’ Priority Services Register (PSR) and “Welcome pack” letter to make the service accessible for the deaf community
• “Deaf-friendly” presentation to explain the role of UK Power Networks through workshops and face-to-face interaction with the deaf community.
• UK Power Networks and RAD held a joint customer focus group with domestic hard of hearing and deaf customers, explaining what we do and promoting our Priority Service Register.

Dr Jan Sheldon, Chief Executive for RAD said “We work with deaf people to make mainstream services more accessible. Our partnership with UK Power Networks has been enormously beneficial. For the first time ever, deaf people have access to information about UK Power Networks’ services in their first language. They also have information about the Priority Services Register and why this is important”.  

Eva Cahill, Corporate Social Responsibility Manager for UK Power Networks said: “We are committed to ensuring that the service we provide to our customers is of the same high level across the board, and that we are constantly improving and adapting to the needs of all our customers. We also think it is vital that we play an active role in the communities we serve, and partnerships such as this help us to be able to do this, so I would like to thank RAD for all their support in helping us craft our message to the deaf community across our three regions.” 

To view the clips, and other services, visit: http://www.ukpowernetworks.co.uk/