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Power firm prepares customers for winter

As the clocks go back on 29 October, and dark nights draw in, UK Power Networks has been holding roadshows in London, Colchester and Canterbury to help provide the best possible service to its customers.

From Press releases - 26 October 2017 12:00 AM

Kerry Potter chats to attendees at one of the roadshows.jpg

Local authorities, charities and businesses, were shown how UK Power Networks prepares for winter and storms which can damage overhead electricity lines, and gave their opinions on how UK Power Networks could help vulnerable people and what information is most helpful in a power cut.

UK Power Networks, which keeps the lights on in London, the East and the South East, drew upon Storm Doris, to show how it copes with bad weather. The company contacted over 65,600 people on its Priority Services Register the day before the storm hit, answered 31,000 calls (compared to the average 1,700 a day), and proactively made 34,000 calls to update customers.

Kerry Potter, priority services manager, said, “It is essential that we continue to build our understanding of our communities needs so that we can best serve our customers. Power supplies are very reliable, but we understand how difficult it is being without electricity, particularly in winter, for those in vulnerable situations. We recommend signing up to our free Priority Services Register so that we can provide you and your families with additional support should you experience a power cut. This includes a priority phone number to call and a specialist team to provide you the support you need until your power is back on.”

Amelia Heatley, stakeholder engagement manager said, “These roadshows are a great way to build on the incredible work people across the business are already doing to support our customers. Whilst we are experts in electricity distribution, we understand that it is those working closest with people in vulnerable situations that we should be listening to. We want to make sure we are doing everything we can, and listening to those who our work affects is the best way to generate new ideas and improvements.”

If you know someone who could feel vulnerable in a power cut, tell them about the register. All your need to do is ring us on 105, email psr@ukpowernetworks.co.uk or see our website www.ukpowernetworks.co.uk

If you’re on the register you can access extra help services including:
• A 24 hour priority phone number
• A dedicated team who will contact you to keep you updated during a power cut 
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated

The roadshows were held at First Site, Lewis Gardens in Colchester, The Salvation Army on Oxford Street in London and Canterbury Cathedral Lodge, The Precincts in Canterbury.