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Stars shine at industry awards

Outstanding employees at UK Power Networks who help deliver electricity across London, the East and South East, have been recognised at prestigious awards ceremonies.

From Press releases - 26 June 2017 12:00 AM

Staff are celebrating success at the Utility Week Stars Awards after the company clinched a total of four national awards and were finalists in seven other categories on Friday. Utility Week magazine hosted the awards to celebrate the contribution that people working behind the scenes in the UK’s utilities make every day to deliver vital services, and go above and beyond the call of duty.

UK Power Networks’ award winners were:

• Constellation Awards for collaborative work with a customer community - UK Power Networks’ Priority Services team set out to engage hard-to-reach groups who commonly miss out on free vital help - about how to prepare for an emergency, get practical help during a power cut, or how to save energy. Their ‘Faith and Power’ project works with Muslim communities through trusted partners including London Sustainability Exchange.
• Health and Safety Champion Initiative – the Stay Safe training programme created a seismic, lasting change in the company’s safety culture. UK Power Networks went back to basics and delivered an unparalleled training programme for all employees, ingenious in its simplicity and astounding in its impact.
• Hero Award, Dominic Warren: Electricity fitter, Dominic Warren, from Hastings maintains the 33,000-volt power network for UK Power Networks by day and once he clocks off Dominic helps desperate people living on the breadline to feed their families via his food van donated by his employer. He collects unwanted food from local supermarkets and delivers it to local charity partners who turn the food into healthy, tasty meals for local people, living in dire need.
• Supernova Award for Long Service, Henry Moye: For more than 50 years Henry Moye has served 3.5million homes and businesses across the East of England, keeping the lights on with his colleagues from his Bury St Edmunds base. During that time he’s constantly progressed his skills and never lost that feeling of pride and satisfaction when he manages to fix unusually complex or lengthy power cuts. He’s 66 years old and started out in the business in 1966, before many in the industry today were even born!

On the same night the company also won Support Team of the Year at the London and South East Contact Centre Awards which recognises individual, team and company best practice amongst more than 2500 contact centres across the two regions. The quality analyst team based in Ipswich work in contact centres across the company to maintain the very best call standards so that customers receive an exceptional service.

Director of customer service Matt Rudling said: “I’m delighted that our staff’s achievements have been independently recognised by the industry. Last year was a great year for UK Power Networks and our employees have been at core of that success working hard to provide excellent customer service and going above and beyond to keep the lights on”.

After UK Power Networks won the Utility of the Year award in 2016 its investment in people has also been acknowledged with other awards, including being the first electricity distributor to be named in the Sunday Times’ Top 30 Best Companies to Work For, in addition to receiving a second Gold Award from Investors in People.