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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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Want to claim compensation?


We are committed to providing you with a safe and reliable supply, but sometimes things can go wrong. For example, contractors working on other services may damage our underground cables. And, of course, severe weather conditions may cause damage to our overhead lines.

Download the Terms of Connection {pdf}

Our industry regulator, Ofgem, sets Guaranteed Standards. If we fail to meet these Standards, you are entitled to receive a payment. 

Download a list of Guaranteed Standards that may relate to your electricity service [pdf]
Making a claim 
If you think we have failed a standard, please tell us so that we can investigate. 

Here are our contact details:

  • Call us on 0800 0284587 (Mon-Fri, 8:30-5pm)
  • Or write to us at: Customer Relations, UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA