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General Enquiries 0845 601 4516
If your power’s off, we can keep you updated with text messages.
We are committed to providing you with a safe and reliable supply, but sometimes things can go wrong. For example, contractors working on other services may damage our underground cables. And, of course, severe weather conditions may cause damage to our overhead lines.
Our industry regulator, Ofgem, sets Guaranteed Standards. If we fail to meet these Standards, you are entitled to receive a payment.
Here are our contact details: