1. Enquiry and application
Once you have an understanding of the potential costs involved and you are confident that you wish to go ahead. Please complete and submit an application form.
Having applied, we will provide you with a formal quotation. This will be valid for 365 days, after which time the quote will expire
We require full payment before any work is started. Normally we accept card payments, cheques and BACS/CHAPS.
When you pay we will appoint a co-ordinator who will support you in getting your connection delivered.
4. Site visit
We will arrange a site visit to firm up plans. It is advisable for you and your electrician and possibily your builder to be there. Sometimes we might need to undertake a site visit before you have made payment.
5. Agreeing dates
We may be able to provide dates for your work with you on site. If we can't we will contact you to agree dates.
6. Your on-site work
You will need to carry out any on-site works according to the design drawn up at your site visit. You also need to ensure your electrician has completed all his works and prepared a certificate that your electricity supplier will want to see when they connect your meter.
7. Making your connection
If your new or altered supply requires us to carry out any excavations we will normally complete this one or two days before the electrical works. It is helpful if your electrician is available on the day we complete the electrical works.
8. Installing or moving your meter
You will need to arrange for your electricity supplier to fit or move your electricity meter. You should give your electricity supplier at least two weeks' notice. If you have not arranged metering you will be without power. If you are having a new meter installed we will provide you with an MPAN number to give your electricity supplier.