1. Starting the process
Firstly, you need to gather the Meter Point Administration Number (MPAN) for all of the meters that you want to be disconnected. Don’t know your MPAN number? Find out here
Then, you need to request a disconnection of supply by calling us on 0800 085 5290 or downloading the application form on this page. Please note that meter removals only are still dealt with by your supplier.
2. Complete the application form
Please send the application form to us at at Disconnections@ukpowernetworks.co.uk
or post it to Disconnections, Parkwood Industrial Estate, Bircholt Road, Maidstone, Kent, ME15 9XH
After we have received your application, your dedicated coordinator will provide you with a formal quotation* that will be valid for 90 days, after which time your quote will expire.
*subject to site survey.
Once you have received the quote and are happy to proceed with the disconnection, you can agree to the works by making payment in full to UK Power Networks. Details of how to make payment can be found on your quotation.
5. Notifying your supplier
We will notify your supplier on your behalf and give statutory notice to allow removal of their equipment.
6. Scheduling works
Your co-ordinator will try and schedule the works to meet your desired dates. This is not always possible as the local authority has to agree to our requested dates, co-ordinating any potential conflicts with other planned utility works.
7. Works on site
It is your responsibility to ensure that there are no obstacles that may delay works from being carried out on the agreed date. For example, your supplier should have removed the meter prior to works starting, the disconnection area should be clear from stored items or scaffolding.
Either you or a nominated site contact must be available on the day to ensure we have access to our equipment inside the property.