If the electricity cable to your property is frayed, old or loose on a bracket, then we will replace this free of charge. Unfortunately, if you would like it replaced for aesthetic reasons this would be chargeable.
One of our engineers can complete this work for you, they’ll need you to be there at the property.
We will always aim to complete the work on that day however sometimes it isn’t always possible and we may need to arrange a second visit. Please note that there is the possibility that we may have to turn the power off temporarily whilst carrying out the work but we’ll tell you first.
How long until an engineer can visit me?
We’ll always aim to book you in for the next available appointment that is convenient for you. We can offer you a morning or afternoon appointment slot and you’ll have more choice if you book at least ten days in advance.