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Power Cuts

Power cut? Call 105

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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105 is the new number to call if you have a power cut. It’s free of charge and will put you through to your local electricity network operator who can give you help and advice

Many people don’t know they should contact their local electricity network operator if they have a power cut. They often mistakenly call the electricity supplier they pay their bills to.

That’s why the electricity network operators have introduced 105 – to give you an easy-to-remember number to call that will put you through to the local people who can help.

Customers who live in London, the South East and East of England can still call us on 0800 31 63 105, free from a mobile or landline phone.

Visit the 105 website