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SERVER12
Power Cuts

Power Cuts

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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Helpful advice during a power outage

We have included some helpful suggestions. View them here

From Power Cuts

To help you to be prepared in case of a power outage to your property, we have included some helpful suggestions below:

• 
Remember never to put yourself in danger and to alert the emergency services if a dangerous situation arises.
• Where possible, consider making alternate arrangements to stay with family or friends if you are impacted by the power cut. We appreciate this will not be possible for many of our customers.    
•  Have a torch, with spare batteries, to hand. If you're using candles then please be careful. An open flame should always be used responsibly. See the advice that is offered on using a candle indoors by clicking here.
• It is handy to have access to hot water during a power cut; boil water and store it in flasks in advance of the power cut. It would be sensible to store as much hot water as possible.
• You should limit the use of your laptop or your smart phone in the lead up to the storm to preserve the life of the battery
• In the event that you need to phone us, please keep our telephone numbers handy (see numbers on the left hand side of this screen).
• Visit our website beforehand to watch some useful videos offering you advice during a power cut.
• Keep an old-fashioned corded phone which you can plug in, as cordless phones may not work in the event of a power cut.
• Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours.
• Look out for elderly neighbours and ensure they are prepared for a possible power cut.
 
Download our handy guides to find out everything you need to know about power cuts.
 
 
Advice for vulnerable people during a power cut
If you or a relative are reliant on necessary medical or other electrical equipment, please read this advice on what to do during a power cut.
  • Stair Lifts - If your stair lift is mains operated, it will stop where it is during a power cut. Check now to see if there is a manual release handle that can be used to return the lift safely to ground level if it stops halfway between floors. Some stair lifts have battery back up power. This automatically takes over and keeps the lift working if there's a power cut. If your lift doesn't have this, it may be possible to have it fitted. Contact your lift manufacturer/supplier for more information. 
  • Medical equipment - If you have a medical condition – or rely on medical equipment which would be severely affected by a power cut – please discuss your concerns and needs with your carer, district nurse, doctor or social worker etc, so that you can cope with a power cut. They may be able to give you a personal emergency plan, so you know what to do. This should always include calling our power cut emergency line (listed on the left of this screen) to let us know that you are without power.
  • Telephones - Many modern home phones, particularly cordless ones, may not work during a power cut. Try to keep an ordinary telephone that plugs into a landline socket on each floor of your home, so you'll still be able to call someone for help. Remember to keep a mobile phone fully charged.
  • NHS Direct Helpline -If you need medical advice, call the NHS Direct Helpline on 111.

Priority services during a power cut
We understand that some people may need extra support during a power cut. If you do, we recommend that you add your details to our Priority Services Register.
Find out more about our Priority Services Register and apply.