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Power Cuts

Register for text message updates

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

Register for this service

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During a power cut we can text you letting you know how our repairs are going and give you an estimated time that your power will be back on.

Please enter your details to receive text message updates 

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Your house number or name
Your postcode
Your mobile number

When would you like us to text you?

  My power is fine right now however I want to receive a text message in the future letting me know if there is a large power cut in my area

  My power is off and I want you to text me now letting me know when the power will be back on. I also want to receive a text message in the future letting me know if there is a large power cut in my area

  My power is off and I want you to text me now about this power cut only. I do not want you to text me about any future power cuts

Don't worry, we won't use your mobile number for anything else or any marketing purposes,
we'll only text you if you're affected by a power cut. Your data will be managed in accordance
with the requirements of the Data Protection Act 1998.

Register now   

Questions you might have

Will I get charged for this service?
No, we will not charge you for registering for this service. However, standard text message fees apply and may vary according to your mobile network provider. You will not be charged to receive messages. However, if you are using this service outside of the UK you may be charged to receive messages.

How do we keep your data secure?
We’re committed to protecting and respecting your privacy and we’ll take all steps necessary to ensure that this information is treated securely. For more information please see our data privacy policy here.

How do I stop receiving text messages?
If you want to stop receiving messages, just text ‘CANCEL’ to 80876. When you text CANCEL to 80876, doing so will delete automatically our record of your mobile ‘phone number for this service. We do not retain your address or post code either.  If you’d like to receive texts again, all you need to do is re-register. To stop receiving alerts about future power cuts then please call us on  0800 31 63 105.

Will you send me marketing messages?
No, we will not contact you for marketing purposes. We will only contact you if there is a power cut in your area.

If I register for text messages will I get updates for any power cuts I may have in the future?
Yes, unless you select the option above ‘My power is off and I want you to text me now about this power cut only. I do not want you to text me about any future power cuts’.

Please note, if a power cut only affects you or a small amount of people then unfortunately we won’t be able to send you a text message (even if you registered with us). If you don’t get a text from us, then you can text ‘Power’ followed by your postcode to 80876 anytime of the day to keep updated. For example, text Power IP3 6QX to 80876 and we’ll send you updates for that specific power cut.

What time do your text messages stop?
Our text update service runs through the day and night. It's a 24-hour service, so we'll keep sending you messages until we've fixed the fault. When a power cut affects many customers in a large area we can also text you to let you know, this service runs from 7am to 10pm.

I’ve got power now, why are you sending me texts still?
When we fix a fault, power comes back on in stages. Some homes may be up and running before others, but we’ll keep sending text updates until everyone has their power back on.