Priority Services Register

Do you need extra support during a power cut or do you know someone else that would need extra support? We can help.

Our services are free to customers who need support.

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

What help should I expect to get during a power cut?
• A priority number that you can call 24 hours a day
• A dedicated team who will contact you to keep you updated during a power cut
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
• In certain scenarios we may also offer a free hotel overnight and transport to the hotel
• We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you

Who can register to receive extra support?
• Customers who rely on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who have dementia
• Customers who are blind or partially sighted
• Customers who are deaf or hard of hearing
• Customers who are of pensionable age
• A nursing or residential home
• Customers with children under five in their household
• Any other case that you would like us to consider 

To receive extra support during a power cut please complete the short form below.

Priority Services Register application form

Completing this on behalf of someone else? Your name and telephone number:

Applicant details:
Title:*

First name:*

Last name:*

Telephone number:*

Alternative telephone number:

Email address:

Address: House number or name *

Postcode:*
Please let us know what your household needs are:*
  Rely on medical equipment
  Critical illness
  Dementia
  Blind or partially sighted
  Deaf or hard of hearing
  Pensionable age
  Young family (children under five)
  Any other case that you would like us to consider


To offer this service to you during a power cut, we will need to pass your address and in some circumstances your name and telephone number to the partners with which we work: your local council and our contractors that work with us to offer services during a power cut. Your personal data will not be used for marketing purposes by us or our partners. Your personal data will not be used for any other purpose than to help you during a power cut. Your personal data will be managed in accordance with the requirements of the Data Protection Act 1998.


* Mandatory field