UK Power Networks Contact Us

Emergencies and Power cuts

24hrs a day, 365 days a year

                                         London Phone:   0800 028 0247
                                   South East Phone:   0800 783 8866
                          East of England Phone:   0800 783 8838
Text service for Power Cut information:   80876

To find out more information about a fault in your area text 'Power' followed by your postcode, e.g. Power IP3 6QX. Updates which occur after 10pm will be sent out after 7am the following day - time of the update is shown at the start of each message.

UK Power Networks will not charge you for this service. However, standard text message fees apply and may vary according to your mobile network provider. If you are using this service outside of the UK, charges may apply to receive text messages.

                 UK Power Networks (IDNO) Ltd:   0800 171 2012

For more information about power outages (power cuts), safety and emergencies please click here

For more information about UK Power Networks (IDNO Ltd.), please click here

General Enquiries

                              Phone: 0845 601 4516 (Monday-Friday, 9-5pm)

If you have a General Enquiry or an issue including:

• Tree trimming
• Covering of overhead cables - i.e. to make it is safe to work close to
• Voltage fluctuations - i.e. flickering lights
• Meter box enquiries
• Need to remove (or disconnect) an electricity cable or meter

Do you need a new electricity supply or alteration to an existing supply?

I am a homeowner or small business

                                   Phone:  0845 234 0040  (Mon-Fri, 8:30-6pm - select option 3)
                                    Email:  smallservices@ukpowernetworks.co.uk
                                        Fax:   08701 964 133
                               Address:   Small Services, UK Power Networks, Metropolitan House,                                                   Darkes Lanes, Potters Bar EN6 1AG.
                                                  For more information, please click here

I am managing a project that is commercial,
or has multiple units, or will have a large electricity demand

                                   Phone:   0870 196 4599  (Mon-Fri, 8:30-5pm)
                                    Email:   connections.projectsgateway@ukpowernetworks.co.uk
                                        Fax:   0845 650 0248
                               Address:   UK Power Networks, Projects Gateway, Metropolitan                                                   House, Darkes Lanes, Potters Bar EN6 1AG.
                                                  For more information, please click here

Do you need to know the nature or characteristics of your electricity supply?

                              Phone: 0870 196 4599 (Mon-Fri, 8:30-5pm)

Customers requiring information about the technical characteristics of their Low Voltage (LV) supply, including;voltage, frequency, number of phases, fusing, short circuit current and earthing, please click here

If this does not meet your needs, please contact our Projects Gateway team (details directly above) and ask for a 'Nature of Supply Request'

If you have a query about your Agreed Service Capacity

                              Capacity Check or Reduction: 0808 101 4131

Customers wanting to check their Service Capacity should call Income Services.  Requests for capacity reductions should be made in writing to connection.agreements@ukpowernetworks.co.uk

                              Capacity Increase: 0845 234 0040  select option 3 (For sites up to                                                                 70kVA)
                                                                0870 196 4599  (For sites above 70kVA)

If you want to learn about competition in the connections market

                              Phone: 0129 365 7730

You can seek competitive quotations from an Independent Connection Provider for many elements of the work involved in getting an electricity connection.For more information please click here

Email: CICgateway.connections@ukpowernetworks.co.uk
 

If you are a Local Authority or street lighting department

                                                       London phone:  0207 055 7512
                                                                       Email:   UMC1.orders@ukpowernetworks.co.uk                                                  South East phone:  0162 235 2621
                                                                       Email:   UMC2.orders@ukpowernetworks.co.uk                             East of England South phone:  0870 196 2217
                                                                       Email:   UMC3.orders@ukpowernetworks.co.uk                               East of England North phone:  0870 196 3159
                                                                       Email:   UMC4.orders@ukpowernetworks.co.uk

Our Highway Services team can offer electricity connections for highway lighting and street furniture (bus shelters, CCTV, feeder pillars, telephone kiosks and advertising hoardings). For more information please click here

If you are unhappy and want to make a complaint, or want to comment about our service

                                        Phone:  0800 028 4587  (Monday to Friday 8:30-5pm)
                                     Address:  Customer Relations, UK Power Networks,Fore
                                                        Hamlet, Ipswich IP3 8AA
                                          Email:   customer.relations@ukpowernetworks.co.uk

Domestic, faults and small business complaints procedure.For more information please click here

Connections commercial and industrial complaints procedure.For more information please click here

UK Power Networks Quotation Accuracy Scheme.For more information please click here

UK Power Networks IDNO Quotation Accuracy Scheme.For more information please click here

If you need plans for underground electricity cables

The Plan Provision team is responsible for supplying copies of network information to all third parties

                                                    Phone: 0800 056 5866 (Monday-Friday, 9-5pm)
                                                 Address: Plan Provision, UK Power Networks,
                                                                  Fore Hamlet, Ipswich IP3 8AA
For new cable plan requests Email: plans@ukpowernetworks.co.uk    

If you are a customer who is hard of hearing, we suggest, if possible, you contact us via the Text Relay Service.

                                   Dial 18001 - followed by the relevant telephone number

For example if you are hard of hearing, live in London and want to contact our emergency power cut line, please dial, using a textphone:

                                    Phone:  18001 0800 028 0247  Textphone only

This will connect you to a text relay operator.

If you are dependent on medical equipment, chronically sick, disabled or have other special needs, we may be able to include your details on our  Priority Service Register (PSR)

                              Phone: 0800 169 9970 (answer phone)
                                            please leave your details and we will call you back

Contact our Priority Services Co-ordinator for information on joining our PSR and for details on how we can support you during a power cut.

                              Address: Priority Services Co-ordinator, UK Power Networks, Fore                                                Hamlet, Ipswich, Suffolk IP3 8AA

For more information about Priority Services, please click here

Do you smell Gas?

                              National Grid Emergencies: 0800 111 999
                     National Grid General Enquiries: 0845 605 6677

For more information about gas and National Grid click here

Who is my supplier?

Your supplier is the company you pay your energy bills to and their contact details will be on a recent bill.

Our Meter Point Administration Service can tell you who your supplier is (as long as the service is being billed and you are the bill payer).

                             Phone: 0845 601 5467
                             Email: mpasenquiry@ukpowernetworks.co.uk

What is my MPAN (Meter Point Administration Number)?

                          Phone:0845 601 5467
                          Email: mpasenquiry@ukpowernetworks.co.uk

Our Meter Point Administration Service can tell you what your MPAN is (as long as the service is being billed and you are the bill payer).

For information about safety

Our Public Safety Team has a range of publications about work and leisure activities close to our vital electrical distribution equipment.

                          Email:  PublicSafetyPublications@ukpowernetworks.co.uk

Substation Watch

                          Phone: 0800 587 3243

Please contact Substation Watch if you have concerns about substation vandalism, fly tipping at our sites, or suspect unauthorised access to our substations.

Alternatively please contact the relevant emergency and power cut number for your area.

If you suspect a connection to our network is illegal, or electricity is being stolen

                          Phone: 0800 389 0634

Electricity theft and illegal connections can be extremely dangerous. If you have any concerns please contact our Revenue Protection Team in confidence

If a ball, or other toy, goes inside one of our sites

                                    London Phone:   0800 028 0247
                     East of England Phone:   0800 783 8838
                              South East Phone:   0800 783 8866

Substation sites are dangerous and should only ever be entered by trained staff. If a ball or toy goes into one of our sites please contact us and we'll retrieve it for you

                          Email: customer.relations@ukpowernetworks.co.uk

If you want educational information

UK Power Networks education team delivers vital information to thousands of children every year

If you would like an education adviser to visit your school click here and fill in a form to give us your details

For more information click here to visit our ,POWER UP, website

If you are a customer with a private network

UK Power Networks Services provides electrical infrastructure services for owners of private networks

For more information and contact details click here

Do you have a Press Enquiry?

                              Senior Media Manager:   0845 302 7291
  Regional Media Manager (South East):   0845 302 7290
                         Press Office (South East):   0845 302 7293
                         Regional Media Manager
                                         (East of England): 0870 196 2504
                  Press Office (East of England): 0147 326 6484
      Out of office hours – urgent enquiries: 0762 317 7316

Explore our current vacancies and career opportunities

To visit our career website and apply on-line, please click here

If you require names of any of the companies owned by UK Power Networks Holdings Limited, please click here

For all enquiries, please use the information detailed above to make contact with the relevant department