Power cuts and emergencies
We all depend on electricity, but it needs to be treated with respect. So with your wellbeing in mind, we’ve compiled useful guidelines on how to understand and avoid any risks.
If you have a power cut please contact us:
London 0800 028 0247 | East 0800 783 8838 | South East 0800 783 8866
As well as safety advice for your home and workplace, you’ll also find guidance on what to do in case of emergencies and power cuts. You can also access safety information aimed at the more vulnerable members of your community, including children, the elderly and people with special needs.
What to do in an emergency
Guidance on what to do in case of emergencies and power cuts.
About power outages
Follow our advice on minimizing the inconvenience of a power outage.
Safety around electricity in the home
Advice to help you recognise, understand and avoid the dangers of electricity.
Safety in your community
Working with you to improve knowledge and safety near electricity and electrical installations.
Safety & young people
Advice and initiatives on safety around electricity for young people.
Safety in sports and recreation
Advice and information on what to look out for when involved in camping, water sports, flying, etc.
Safety at Work
Advice for both employers and employees on how to take suitable health and safety precautions in the workplace.
Safety around Power Lines, Substations and Underground Cables
We are determined to reduce public risk through raising awareness.
UK Power Networks is not responsible for the content of external websites.
Contact us
in an Emergency
Electricity
London 0800 028 0247†
East 0800 783 8838†
South East 0800 783 8866†
IDNO 0800 171 2012†
National Gas Emergency*
0800 111 999†
†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.
*This number is run by National Grid as the National Gas Emergency Service