As the company responsible for distributing power to over 8.3 million properties across London, the East and South East of England, we’re committed to keeping electricity flowing to your home or business, especially during these uncertain times.
Power supplies remain 99.9% reliable. Our engineers are out in the community every day providing a critical service, maintaining the electricity network and fixing any power cuts on the rare occasions they happen. We have hundreds of customer service advisors equipped and working from home to take calls to help serve all customers. Essential work will continue, and in order to meet public health guidelines we have currently paused all non-essential work. This includes work to:
If you are affected by this, we have provided more information in our FAQs below. We’re here for you 24/7. There are over 20 ways to get in touch including Twitter @ukpowernetworks, and freephone 105.
Anyone who might feel vulnerable in a power cut can sign up to our Priority Services Register to receive extra support.
We will of course keep you updated. Our priority remains the delivery of reliable and safe electricity to support communities and the wider UK economy. Thank you for your continued patience and understanding.
In order to protect the safety and welfare of our employees and the public, we have paused all non-essential and non safety-critical work.
However, if a critical business customer, such as a care home or hospital, needs a new connection we will consider the criticality ahead of carrying out that work. At this time, we appreciate the importance of key service providers, such as those supplying food, and will do everything possible to prioritise any power issues that may occur.
Keeping our workforce and our customers safe drives every decision we make.
Preparing for the visit:
During the visit
Additional disposable protective wear consists of FFP3/FFP2 (antiviral) mask, coveralls, overshoes and gloves, and all will be disposed of after single use.
We understand it’s a worrying time for many, and we’re here to help. Find out what we're doing for our customers who require extra support.
Read our helpful advice on what to do during a power cut.