Coronavirus updates and FAQs

10 April 2020

How we're supporting our staff and customers

As the company responsible for distributing power to over 8.3 million properties across London, the East and South East of England, we’re committed to keeping electricity flowing to your home or business, especially during these uncertain times.

Power supplies remain 99.9% reliable. Our engineers are out in the community every day providing a critical service, maintaining the electricity network and fixing any power cuts on the rare occasions they happen. We have hundreds of customer service advisors equipped and working from home to take calls to help serve all customers. Essential work will continue, and in order to meet public health guidelines we have currently paused all non-essential work. This includes work to:

  • Help move electricity meters
  • Install smaller new connections to the electricity network
  • Work at non-critical construction sites
  • Tree trimming

If you are affected by this, we have provided more information in our FAQs below. We’re here for you 24/7. There are over 20 ways to get in touch including Twitter @ukpowernetworks, and freephone 105. 

Anyone who might feel vulnerable in a power cut can sign up to our Priority Services Register to receive extra support.

We will of course keep you updated. Our priority remains the delivery of reliable and safe electricity to support communities and the wider UK economy. Thank you for your continued patience and understanding.

FAQs

Helping customers who need extra support

We understand it’s a worrying time for many, and we’re here to help. Find out what we're doing for our customers who require extra support.

Power cut help and advice  

Read our helpful advice on what to do during a power cut.              

Contact us

Call us

Free to call from a mobile or landline phone. Lines are open 24 hours.

Chat

Talk to us 24 hours a day