Family looking at computer

Our 2021 Digitalisation  Strategy and    Action Plan

We're continuing to invest in our people, data and technologies to help us do things safer, fairer, better and more efficiently.

The world is changing quickly, and so are we

After taking on board the learnings from the consultation on our 2020 digital strategy, we are proud to publish our updated 2021 Digitalisation Strategy & Action Plan. 

It outlines our determination to be at the forefront of digital capabilities, techniques and approaches and defines the specific, and measurable, outputs we will deliver in 2021.

We are committed to publishing regular, annual updates to our strategy and action plan to help our customers and stakeholders, both within and outside of our industry, understand our direction of travel.  It will also help them plan for their own successes based on our forward plans.

As always, we know there is more to be learnt in this space so let us know what you think. Please read our strategy and action plan and listen to the accompanying podcasts from leaders within our business and let us know your thoughts.

We have published our Digitalisation Action Plan update for June 2021. Download here. 

Our digital strategy focuses on four key areas:

Our 2021 digitalisation strategy and action plan is customer and stakeholder focused and is designed to deliver on the needs of the communities, sectors and potential future collaborators we serve. It focuses on 4 user groups:

  • Customers: we are improving our customers’ experience by creating new online services that make it easier to connect and interact with us

  • Employees: our employees, who are all vital in delivering and improving our performance for customers, will be able to work anytime, anywhere and from any device in a coordinated, efficient way

  • Assets & Operations: we are embedding digital practices into the ways we capture, baseline and utilise our data to inform decision making. This means we’ll be able to innovate faster and be more collaborative to improve our performance

  • Smart Networks: new digital technologies and software are helping us to evolve into a Distribution System Operator (DSO), developing a future-ready network for a Net Zero carbon emissions world. Learn more about how we're building a smart grid on our Smart Grid site


mapping tool image

Frequently asked questions