Disconnect electricity:      FAQs

1. Before we arrive, digging may be needed
To disconnect an electricity supply we’ll need to work on the electricity cable which is usually underground. On your land, digging a trench will be needed so we can disconnect the electricity cable. We can do this for you or you can do this yourself. No digging is needed if your electricity cable is overhead.

2. We’ll plan with you where our vehicles can be parked on the day of the work
We need to park our vans close to where the work is needed. If you don’t have off road parking or a guarantee of a space outside, we will work with you to try and ensure a space is available on the day of the works. If there are designated parking bays outside your site or property we may need to apply to your council to have these suspended whilst we carry out the work. 

3. We’ll disconnect the electricity cable
If your electricity cable is underground, we’ll find the nearest electricity cable to you, this is usually in the road or pathway where we’ll need to dig a large hole so we can disconnect the electricity. If the electricity cable is overhead we will need to remove it from the electricity network. 

4. We'll remove our electrical equipment
This will include the electricity supply cable and cut out

5. Your electricity supplier will need to visit you
You will need to contact your electricity supplier to remove your electricity meter. 

 

A Meter Point Administration Number, also known as an MPAN, electricity supply number or supply number is a 13-digit reference. A MPAN is used to uniquely identify every electricity supply point in the country. If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address and your MPAN. Find out your electricity supplier and your MPAN.

We are not legally allowed to disconnect electricity unless we have authority from the person on the land registry. This is because it is permanent and to put electricity back will cost money and require work. If you aren’t the owner, to disconnect we will accept a letter signed by the owner as long as they give explicit permission for us to permanently remove the electricity. If you have any questions please speak to us and we can give you advice.

Yes, of course. We complete over 3,000 jobs like this for our customers each year and we have qualified, knowledgeable teams to get this completed for you. Once complete, the electrical work that we carry out has a lifetime warranty and will be repaired at our cost (unless damaged by a third party) should there be a problem in the future.

The electrician is only qualified to work on the fuse box and your internal house wiring. Electricians are not qualified to work on the electricity supply or meter.

We can dig this for you or you can arrange this yourself. We may need you to dig to a considerable depth to access the electricity cables which may involve using professional digging machinery. If you are doing the digging then please note digging near live electricity cables is dangerous particularly as electricity cables and other utilities may be present. You must ensure you have read and understood the booklet “Avoiding danger from Underground Services” (HSG47) published by the Health and Safety Executive. It will be your responsibility to backfill the hole or trench, dispose of any leftover material and restore the original surface.

This will be dependent on the conditions on your site or property, and the work needed. If we are digging  on the land, this initial work can take a maximum of two days. Then our engineers will carry out the electrical works which can take anything from 30 mins to three hours, dependent on the conditions of your site or property and electricity cable.

If you choose to go ahead with this, we’ll explain it all before the work is booked in.

You can look into another company completing this work and employ an Independent Connections Provider. The company you choose must be trained to work on the electricity network. Electricians or builders cannot carry out this work. Find out more about these companies. Please note that these companies tend to work on larger projects, not domestic work.

No, once our surveyor has been out to visit you we’ll send you a formal price which unfortunately is not negotiable.

If our surveyor looks at your site or property and realises we have to dig in the road or pathway or if we’ll need any parking permits from the council then this will be included in the quote that we send to you. The charges from the council are what the council charge us. We do not place any mark up, or admin fees to these, we simply pass them across to you.

The price is made up of all materials used to complete the job, the time to survey your site or property, plan the work and time of our qualified engineers to carry out the work. All costs will be included in the price that we send you. Whilst it is rare for additional costs to be applied to the price, additional costs may be applied if you change your mind on what works you would like us to carry out. Additional costs may also be applied in the limited circumstances set out in the Terms and Conditions, for example if any third parties cause us to have to redesign the works, such as where a neighbour refuses to grant us consent to dig on their land. We recommend that you read and understand the Terms and Conditions that are referred to in your quote to ensure that you properly understand the circumstances where we may pass on additional costs to you.