Electric Vehicles, solar, storage and heat pumps

As a Distribution Network Operator (DNO), our primary role is to maintain the electricity network. This means that we're not directly involved in installing new technologies, this is taken care of by your chosen installer. However, we ensure that there is enough power available for you to connect your LCTs to our electricity network.

How can we help you and your installer? 

We recognise that customers may be at different stages of their low carbon technology (LCT) journey. Our aim is to make the process as straightforward as possible.
 
In most cases, if your electricity supply can support the additional demand, your installer simply needs to notify us once the LCT has been installed. However, in some cases, your installer may need us to upgrade your electricity supply before the installation can go ahead.
 
We've created guidance for installers that explains the process and the information they need to provide. You can also use these guides to understand the steps involved and who to contact at each stage of your installation.

Get a clearer view of your customer’s electricity needs

We now use available smart meter data from the previous 12 months to help confirm the property’s current maximum demand. This gives you quicker access to the information needed to assess the installation and help your customer move forward with their low-carbon technology installation.

Here are some examples of low carbon technologies

• Electric car charger
  An electric car charger is similar to filling your car with petrol, but instead of using fuel, it needs to be charged with electricity. It's like plugging in your car to get it powered up and ready to go.
  
  
• Electric heat pump
  A heat pump is a device that uses electricity to transfer heat from outside into your home or business, just like how a refrigerator works. When switching to greener heating options, heat pumps are the most common replacement to traditional heating methods.
  
  
• Solar panels
  Solar panels, also known as photovoltaic or PV panels, are devices that are typically installed on the roof of your property. They convert sunlight into electricity, which you can then use to power your home or business.
  
  
• Storage system
  A storage system stores the electricity generated by renewable energy sources like solar and wind power. Instead of using all the electricity right away, you can save some of it for later. It's like having a battery that stores excess energy.