Coronavirus (COVID-19) important information
In order to protect the safety and welfare of our customers and employees, we’ve paused all non-essential and non safety-critical work. You can still complete an enquiry form for the work, however, until the national restrictions change we’re unable to organise dates for us to carry out the work. We’re sorry for any inconvenience this may cause. If you want to report a dangerous situation, please call us on 0800 31 63 105 or 105 and we’ll be more than happy to help.

Replace a fuse

Your fuse (sometimes called fuse carrier, electricity supply or cut out) may become old and need replacing. We can visit you and offer advice.
Please read all information below before requesting

Typically customers need this when:

  • A fuse is old and worn

  • An electrician has asked for the fuse to be inspected

  • There is a leak (dry bitumen leak)

Your fuse may need replacing due to wear and tear

An old electrical set up 

Replaced with a new electrical set up

Your fuse delivers power into your home

We own your electrical fuse (sometimes called electricity supply, service head, cut out) and the cables coming into your home so we are trained and can work on this equipment. The electrical cable entering your property is connected to your electrical fuse to ensure the correct amount of power runs safely into your property. The company you pay your electricity bills to own your electricity meter, then you own the fuse box (sometimes called trip switches) inside your property. 

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

How long will this take?

We usually need ten working days notice to get someone to visit you.

Request a free visit online now
An expert will visit you
If needed, we can visit you again to carry out the work

Common questions

Request now

Complete our quick online form and we will call you back.

Contact us

Call us

Free to call from a mobile or landline phone. Lines are open Monday - Friday, 9:00am-5:00pm.

Email us

Our team will get back to you within 48 hours.