An old electrical set up
Replaced with a new electrical set up
We own your electrical fuse (sometimes called electricity supply, service head, cut out) and the cables coming into your home so we are trained and can work on this equipment. The electrical cable entering your property is connected to your electrical fuse to ensure the correct amount of power runs safely into your property. The fuse carrier is what holds your main electrical fuse and can sometimes have an outer fuse case. The company you pay your electricity bills to own your electricity meter, then you own the fuse box (sometimes called trip switches) inside your property.
We need 10 working days from when we have processed your request to get someone to visit you.
To complete a fuse change we will need to carry out a site visit first. This will help us establish if your fuse holder needs replacing and allows us to plan the work involved. There are a number of factors which may delay the work, this will all be explained to you on your site visit. The most common reasons for work being delayed include:
Please note we will only work on your main fuse as shown above. All secondary fuses or internal fuses are the property owner's responsibility.
You can request this service by registering or logging in to our self service portal which also allows you to submit multiple applications and track the progress of any existing applications. All incomplete applications will automatically save to your dashboard, so you can always come back to them later.
Complete our online application form and our team will contact you to schedule in a suitable time for one of our engineers to visit you.