New meter board installed
If your meter board holds our electricity supply then we can replace this for you free of charge. We would turn the power off so we can work safely, unscrew the board and replace it, then put all the equipment back on a new board and turn everything back on again. In some cases we may need your electricity supplier to move the electricity meter and your electrician to move any internal electrical equipment on the board, but we’ll talk you through it all first. Please be aware that if your board has asbestos this may take longer to change as this will require a specialist engineer to attend.
If the board you need replacing doesn’t have our electricity supply on it then the company you pay your electricity bills to need to carry out the work.
If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
We usually need ten working days notice to get someone to visit you
We may need to temporarily turn your power off to complete the work but we’ll tell you first.
We will always aim to change your meter board as soon as possible. However there are occasions where we may need further visits to complete the work. A common reason for why work may be delayed is if your meter board has asbestos, this will then require a specialist engineer to attend.
Free to call from a mobile or landline phones. Lines are open Monday to Friday, 9:00am-5:00pm.