We don’t own your electricity meter box so we can’t carry this work out for you. However we can book an appointment with one of our experts to give advice free of charge, they will let you know the best way to replace it safely. It may be a simple fix which will require a repair kit and your power may not need to go off. If needed, an expert will come back on an agreed date to turn your power off whilst you carry out the work to fit the new electricity meter box. Occasionally we may need to dig below your meter box to allow the safe removal of your old meter box. Please note if you want to move your electricity meter and power supply, this will be a chargeable. Please read move your electricity supply for more information.
If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).