Replace meter box

Occasionally electricity meter boxes need to be replaced. We can turn off your power so you can replace your electricity meter box safely.

Customers need their meter box changed when:

  • The meter box door is broken

  • It has been vandalised

  • It is falling away from the wall

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

                                              Did you know:

The homeowner owns the electricity meter box
We don’t own your electricity meter box so we can’t carry this work out for you. However we can book an appointment with one of our experts to give advice free of charge, they will let you know the best way to replace it safely. It may be a simple fix such as a broken meter box door, which will require a repair kit and your power may not need to go off.
If needed, an expert will come back on an agreed date to turn your power off whilst you carry out the work to replace your electricity meter box. Occasionally we may need to dig below your meter box to allow the safe removal of your old meter box.  Please note if you want to move your electricity meter and power supply, this will be a chargeable.  Please read move your electricity supply for more information. 
Example of an external meter box
Different companies own the electrical equipment in your home
We own your electrical fuse (sometimes called electricity supply, service head, cut out) and the cables coming into your property so we are trained to work on this equipment. The company you pay your electricity bills to own your electricity meter, then you own the fuse box (sometimes called trip switches) inside your property.

How long will this take?

We need 10 working days from when we have processed your request to get someone to visit you.

Request a free visit online now
An expert will visit  you to plan the work with you
If needed, we can visit you again to turn your power off whilst you install the new box

Common questions

Register or log in to our self service portal

You can request this service by registering or logging in to our self service portal which also allows you to submit multiple applications and track the progress of any existing applications. All incomplete application forms will automatically save to your dashboard,  so you can always come back to them later.

Continue as a guest

Complete our online application form and our team will contact you to schedule in a suitable time for one of our engineers to visit you.

Contact us

Call us

Free to call from a mobile or landline phones. Lines are open Monday to Friday, 9:00am-5:00pm.