There are often multiple parties required to work on different parts of the electricity network when customers need an electricity upgrade. It's important to know that we can only upgrade the parts of electrical equipment that we own and maintain. Some electrical equipment can only be maintained by others. Don't worry, we're here to help you understand who is responsible at every step of the process and we'll guide you through who you need to contact and when. We also understand that cost and time are very important. More information can be found below in our useful guides to support customers or to help customers plan their project from start to finish.
There are often multiple parties required to work on different parts of the electricity network when customers need an electricity upgrade. It's important to know that we can only upgrade the parts of electrical equipment that we own and maintain. Some electrical equipment can only be maintained by others. Don't worry, we're here to help you understand who is responsible at every step of the process and we'll guide you through who you need to contact and when. We also understand that cost and time are very important. More information can be found below in our useful guides to support customers or to help customers plan their project from start to finish.