Upgrade electricity:   FAQs

The electrician is only qualified to work on the fuse box and your internal house wiring. Electricians are not qualified to work on the electricity supply or electricity meter.

You can complete any digging on land that you own. When digging we recommend that you follow the HSE guidance and check before you dig to work safely while excavating.

This will be dependent on the conditions at your property and the work needed. As a general guide, if we are digging this will happen on day one and sometimes day two. Then our engineers will carry out the electrical works which can take anything from 30 minutes to three hours, dependant on the conditions of your property and the electricity cable. Don’t worry, if you choose to go ahead with this, we’ll explain it all before the work is booked in.

Yes, of course. We complete over 2,500 jobs like this for our customers each year and we have qualified, knowledgeable teams to get this completed for you. Once complete, the electrical work that we carry out has a lifetime warranty and will be repaired at our cost (unless damaged by a third party) should there be a problem in the future.

We always aim to work with you to get the work completed when you need it. There are some factors to consider that unfortunately aren’t in our control such as time for the council to issue permits for us to dig in the road or path (if needed). And the time it takes for your electricity supplier to install your new electricity meter.

Please wait until we have visited your property and we can give you much more detail about what needs to be done. As a general guide, you need to do the following before our engineers come to carry out the work.

• You will need to have booked your electricity supplier (the company you pay your electricity bills to) to attend on the same day as we connect your upgraded electricity supply. If you have not booked this, we cannot upgrade the supply as this will leave you without power.
• If you have chosen to do digging on your land yourself, this needs to all be complete. 
• If you have chosen to buy your electricity meter box yourself, this needs to be installed readily on the wall. Any internal wiring that is required should be complete before we arrive.

Electricians or builders cannot carry out this work. To do this work the company you choose must be trained to work on the electricity network. This is something we can do or you can employ an independent connections provider. Check the  Lloyd Register website for a list of connection providers active in our area. Please note that these companies tend to work on larger projects, not domestic work.

The cost to complete these works may seem expensive. The cost is made up of:

• all materials used to complete the job
• the time to survey your property
• the time to plan the work
• the time of our qualified engineers to carry out the work

No, once our surveyor has been out to visit you we’ll send you a formal price which unfortunately is not negotiable.

The price is made up of all materials used to complete the job, the time to survey your property, plan the work and time of our qualified engineers to carry out the work.  All costs will be included in the price that we send you. Whilst it is rare for additional costs to be applied to the price, additional costs may be applied if you change your mind on what works you would like us to carry out. Additional costs may also be applied in the limited circumstances set out in the Terms and Conditions. We recommend that you read and understand the Terms and Conditions that are referred to in your quote to ensure that you properly understand the circumstances where we may pass on additional costs to you.

You can look into another company completing this work and employ an Independent Connections Provider. The company you choose must be trained to work on the electricity network. Electricians or builders cannot carry out this work. Find out more about these companies. Please note that these companies tend to work on larger projects, not domestic work.

If our surveyor looks at your property and realises we have to dig in the road or pathway or if we’ll need any parking permits from the council then this will be included in the quote that we send to you. The charges from the council are what the council charge us. We do not place any mark up, or admin fees to these, we simply pass them across to you.

We recommend that you employ a builder and or an electrician to complete part of the works. You will also need to speak with the company you pay your electricity bills to, they may charge you to move the electricity meter.

We can dig this for you or you can arrange this yourself. We may need you to dig to a considerable depth to access the electricity cables which may involve using professional digging machinery. If you are doing the digging then please note digging near live electricity cables is dangerous particularly as electricity cables and other utilities may be present. You must ensure you have read and understood the booklet “Avoiding danger from Underground Services” (HSG47) published by the Health and Safety Executive. It will be your responsibility to backfill the hole or trench, dispose of any leftover material and restore the original surface.

No, our surveyor will visit your property at no cost.

We will always aim to meet someone onsite, so we can talk through the work that is about to be completed. Lots of customers find this really useful. We are happy to meet with your electrician or builder too, please let us know who that will be when we contact you about booking the visit in.

Yes that is fine. Please let us know who that will be when we contact you about booking the visit in.

The appointment will take about  an hour.

The visit slot will be between 8am and 1pm, however the surveyor will call you the day before to give you an estimate time they will arrive. They will also call when 30 minutes away on the day.

You aren’t committing to anything other than a free visit from one of our surveyors. We can talk you through the work you need and get a quote sent to you. You aren’t committed to paying that unless you want to go ahead.