Compensation: power cut ruined food in my fridge freezer 

Power cuts occur for many different reasons and usually without warning, so we’re not liable for any loss of fridge freezer contents as a result. Your home insurance may cover you, so please check with your insurers. Most insurance companies will contact us directly if they require further information about the power cut. For more information please read the Terms of Connection, these are set by our industry regulator Ofgem. 

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