Compensation: multiple or repeat power cuts

We’re sorry you have been experiencing multiple power cuts, we understand this can be very frustrating even when the power cuts are short. If you have had four or more power cuts each lasting for three hours or more, you may be eligible for a payment. These interruptions all need to be in the same financial year between the 1st April to 31st March. We base our payments on the standards set by our industry regulator Ofgem, for more information please read the Electricity Guaranteed Standards.

Find out why you might keep having power cuts?

Have you experienced multiple power cuts?

If you have had four or more power cuts lasting three hours within the same financial year, then please complete our payment claims form and we’ll be in touch. 

Call us

Free to call from a mobile or landline phone. Lines are open Monday - Friday, 8:30am-5pm.