We welcome all forms of feedback about our staff and services. If you have any comments or complaints then please contact us:
- Call 0800 028 4587 - free to call from a mobile or a landline phone. Lines open Monday to Friday 8:30am - 5pm
- Write to us at: Customer Care, UK Power Networks, Fore Hamlet, Ipswich, IP3 8AA
- Complete our online form if you have a complaint or enquiry
- Complete our feedback form if you have a compliment
Terms of Connection
When you sign up with your electricity supplier they should have supplied you a copy of the Terms and Conditions that apply for the supply and distribution of electricity. They will have included the following terms of connection to the electricity distribution network which we abide by.
Download the Terms of Connection
Electricity Guaranteed Standards
Our industry regulator, Ofgem, sets Guaranteed Standards. If we fail to meet these Standards, you are entitled to receive a payment.
Download the Electricity Guaranteed Standards
Our complaints process
Download the Domestic, faults and small business complaints procedure
Download the Connections commercial and industrial complaints procedure
Download the UK Power Networks Quotation Accuracy Scheme
Download the UK Power Network's IDNO Quotation Accuracy Scheme