We understand that things change, and it is important that the information we hold on our Priority Services Register is up-to-date, so we can provide you with the support you need especially in the event of a power cut. This is why we get in touch to ask you to update your information every 18 months.

If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead or in Braille, please call 0800 169 9970 or email us at psr@ukpowernetworks.co.uk and we will be happy to arrange this for you. You can also download our EasyRead form and language forms from our Priority Services resources and downloads page.

For more information on how we will treat your personal data, please read our Privacy Notice. and our Priority Services Promise.

Need to remove a property from our Priority Services Register?

Simply send us an email with the details and we will remove them. You can also call us on 0800 169 9970 (free to call from a landline or mobile, lines are open 24 hours).

Application for a new connection or service alteration on the public highway