Customer email

We have been sending an email to customers that are on our Priority Services Register to make sure we have their latest contact details. The email came from

From whom did we get your email address?

You or someone close to you may have provided your details directly to UK Power Networks. Alternatively, your energy supplier (the company who send you an electricity bill) may have provided your contact details to us to ensure that we can contact you if there is a power cut. We do not use this information to contact you for marketing purposes and we do not sell this information to third parties. We’re committed to protecting and respecting your privacy and we’ll take all steps necessary to ensure that this information is treated securely. For more information please see our Data Privacy Policy and our Priority Services Promise

Have you got my bank details?

No your electricity supplier has not sent us your bank details.