We’re sorry for the power cuts caused by Storms Ciara and Dennis which affected properties across the East and South East.
Our teams worked tirelessly to find damaged equipment, remove fallen trees from power lines, complete repairs as quickly as was safely possible and keep residents informed.
Over the next few days we’ll be contacting all customers that are eligible for compensation due to Storms Ciara and Dennis with details on how to claim their payment.
We are sorry if you have incurred any losses - you may be able to claim for these via your insurer. If you require a letter for your insurance company or for any further queries please do not hesitate to contact our Care team on 0800 028 4587 or firstname.lastname@example.org