Storm Center
Storm Center
Latest update

Storms Ciara and Dennis

We’re sorry for the power cuts caused by Storms Ciara and Dennis which affected properties across the East and South East.

Our teams worked tirelessly to find damaged equipment, remove fallen trees from power lines, complete repairs as quickly as was safely possible and keep residents informed.

Over the next few days we’ll be contacting all customers that are eligible for compensation due to Storms Ciara and Dennis with details on how to claim their payment.

We are sorry if you have incurred any losses - you may be able to claim for these via your insurer. If you require a letter for your insurance company or for any further queries please do not hesitate to contact our Care team on 0800 028 4587 or

Power off?
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Contact us

Call us 24/7 on:

0800 31 63 105 or 105

Free to call from a mobile or a landline phone

Report a power cut

Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.

Get text message updates

During a power cut we can text you updates and give you an estimated time that your power will be back on.