Storm Center
Storm Center
Latest update

Coronavirus (COVID-19) important information

We want to reassure you that we are taking all necessary measures to help ensure the safety of customers, our staff, and the people they may meet as part of their work activities.
We’re working closely with government, health organisations, the energy regulator Ofgem and consumer advice organisations to ensure we continue to work safely and follow the latest advice.
With your support and working together we can keep the electricity flowing and keep our communities and colleagues safe.
Advice for customers 
Advice for staff 
Useful links 
Power off?
Enter your postcode to search, track and report power cuts.

Contact us

Call us 24/7 on:

0800 31 63 105 or 105

Free to call from a mobile or a landline phone

Report a power cut

Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.

Get text message updates

During a power cut we can text you updates and give you an estimated time that your power will be back on.