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Since UK Power Networks became a company in 2010, we have made great strides in improving our performance. We are pleased to say that: we are the industry leader in safety performance; our customers enjoy excellent network reliability; we attained our best ever customer satisfaction rating; we are the lowest-cost distribution network operator; and we have been recognised again for our performance this year.

When we look ahead to RIIO-ED2, we can see that our challenges will be focused around maintaining affordability for our customers in light of new demands on our networks in the form of connecting: low carbon technologies such as electric vehicles and heat pumps; and increased generation on the distribution network. To help illustrate this, some of our achievements to date include:

  • In the first four years of RIIO-ED1, we have reduced the average number of customer interruptions by 14%, and the duration of interruptions by 10%;
  • In the same period, we have saved our customers over £70m through flexible connection arrangements;
  • Over 28% of distributed generation is connected to our networks alone, this is equivalent to three Hinkley Point Cs; and
  • Nearly 60,000 EVs already in our licence areas (approximately 30% of the UK total).

To help understand the scope and magnitude of the challenges we expect to face in the future, by 2030:

  • 4.1 million EVs may be connected to our networks alone;
  • 13GW of distributed renewable generation and 4GW of storage may be connected to our networks; and
  • The decarbonisation of heat to lead to some electrification of heat.

We are excited by the mammoth task at hand, and we look forward to working with Ofgem, stakeholders and customers in ensuring RIIO-ED2 delivers for all our customers.

We would welcome and invite interested parties and stakeholders to get in touch with: David Pang with any queries and comments.

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