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We’ve just launched our live web chat service

We’ve just launched our live web chat service

Posted on 28 February 2014 04:26 PM by rudli1m

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We’ve just launched a live chat service on our website. It’s a really easy way for our customers to get in touch with us and ask us anything from questions about power cuts to how they move their electricity meter.

rudli1m
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Since Friday, we’ve seen exceptionally high winds and rain across all of the areas we cover (East of England, South East and London). This caused damaged to our overhead lines as they were brought down by trees, branches and other wind-borne debris

Navigating floodwater in Yalding

Navigating floodwater in Yalding

Posted on 7 February 2014 04:54 PM by Hillm1R

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England had its windiest December since 1969. I’ve worked as a field engineer for 16 years and have experienced bad weather and flooding. But when I got to Yalding, a village in Kent, I’d never seen anything like it.

Scars1B
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I would like to reiterate that I am very sorry to everyone who was without power over the Christmas period following the storm that hit Britain, and thank you for your patience and understanding.

Helping the most vulnerable in a power cut

Helping the most vulnerable in a power cut

Posted on 23 January 2014 05:23 PM by willi1a

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Power cuts are rare but, in the digital age, I think they are more disruptive to our daily lives than ever before. I’d find it really irritating if I couldn’t charge my mobile phone, boil the kettle or use the internet but for some of our most vulnerable customers a blackout is very worrying or may even threaten their heath.

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