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Got a power cut? Contact us!

Posted on 23 October 2013 05:47 PM by willi1a

Ever wondered what to do if the lights go out and who you should call? In my experience, the majority of people contact their electricity supplier (the company who they pay their bills too).

However, during a power cut they will refer you to your local electricity distributor (which is UK Power Networks if you live in London, the South East or East of England). So during a power cut, cut out the middleman and contact your local electricity distributor first.

Don’t know who your local electricity distributor is? Check out the map here.

How to contact UK Power Networks if you do have a power cut
There are many ways you can contact us: 

  • Send us a text - text Power followed by your post code to 80876. We’ll keep you updated throughout the process of fixing the fault, right up until your power comes back on. This is a 24 hour service, and updates are in real time. In my experience, a lot of our customers find this service incredibly useful.
  • Tweet us @UKPowerNetworks - this is also a 24 hour service, and we’ll get back to you as soon as possible, usually 15 minutes.
  • Send us a Facebook message – our UK Power Networks page is also monitored 24 hours a day, meaning you can send us a message any time of day or night and we’ll get back to you straight away.
  • Visit our website and use our Post Code Checker to find out if we’re aware of power cut in your area and get updates.
  • Call us on one of these telephone numbers, 24 hours a day.


  Landline users Mobile users
London 0800 028 0247 01243 50 0247
East of England 0800 783 8838 01243 50 8838
South East 0800 783 8866 01243 50 8866

Sometimes power cuts happen due a fault in your house
Before contacting us, there are a few checks you can make to ensure that the issue isn’t unique to your home.

Take a look out of the window and see if your neighbours lights have gone out too. If you see lights on, this could mean that a trip has switched in your house. To find out how to reset it, locate your fuse box and go through the steps outlined in this useful video: How to check if a trip has switched.

This video will help too: How to check if there’s a problem with your electricity meter.

If you’ve followed the advice in our videos and the problem still isn’t resolved, it may be time to contact us!


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