ServicesPower CutsHelp

We’ve just launched our live web chat service

Posted on 28 February 2014 04:26 PM by rudli1m

We’ve just launched a live chat service on our website. It’s a really easy way for our customers to get in touch with us and ask us anything from questions about power cuts to how they move their electricity meter.

I want all of our customers to contact us quickly and easily. I know that talking to us over the phone or social media doesn’t work for everyone. So our live web chat service provides a great alternative and offers instant help and advice.

How can I chat live to an operator?
You can find the live chat button at the top of the screen on our website. The chat button also follows you down the page wherever you are in the website which is pretty handy. 

All you need to do is click on the button and you can immediately chat with one of my team.

Our opening hours
Our live web chat service is available from:

Monday to Friday – 7am to 11pm
Saturday to Sunday – 9am to 5pm

If our chat service is off, don’t worry you can still contact us by:
• completing our online form
• calling us.
• On Twitter @UKPowerNetworks or on Facebook

Meet some of my team

'I’m really pleased to be part of the live web chat team. It’s a really useful tool for customers and it’s created a simple and quick way for our customers to communicate with us. As well as chatting live, we can also redirect customers to any page on the website. We can even co-browse pages with customers to help explain our services.'


'So far, our live web chat service is working really well and customers seem to enjoy using it to get in touch. We’ve had a vast range of questions from customers from power cuts to questions about keeping safe around electricity.'

What do you think?
Have you used live web chat? What do you think about this new service? I’d love to hear from you so drop me an email and let me know. 

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