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Power cut? Call 105

Posted on 8 September 2016 11:39 AM by rudli1m

I’m really proud to let you know about a new telephone number that you can call 24 hours a day if you ever have a power cut. Here at UK Power Networks we’ve been working with other electricity companies across the UK to make sure anyone across England, Scotland or Wales can call it to get through to the right company during a power cut.

So we are excited to tell you that you can now call 105 which a new free telephone number that anyone can call to report or get information about power cuts, report welfare concerns related to a power cut, or safety issues around underground or overhead electricity cables or substations. If you ring this number, you will be put through to your local electricity distribution company (which is UK Power Networks if you live in London, the South East or East of England).

Easy to remember
Hopefully you agree that 105 is easy to remember, and if you ring it my customer services team, who are in constant touch with engineers in the field, will get you the information you need, when you need it.

You can still call us on 0800 31 63 105, which is also free from a mobile. Plus you can tweet or Facebook us, or visit our website. This is just another easy way for you to contact us - see the 105 website for more information here.

Do you or someone you know need extra support during a power cut?
We understand that power cuts can be worrying. If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut. Find out more and apply.

If you've got feedback on our Priority Services Register or any of our other services then I'd love to hear from you, please email me at or complete our feedback form.




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