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Comment or complain about the service you’ve received

All feedback (whether negative or positive) is really valuable to us because we can learn from it and continue to improve our service. If you have any feedback simply complete the form below and click submit to send. Alternatively you can send us an email at

However if you have an urgent enquiry and need to report a power cut or dangerous situation – please call us immediately using the 24 hour emergency numbers shown on the left of this screen.


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We will only use your personal details to respond to your feedback. We will not contact you for marketing purposes and your details will be managed in accordance with the requirements of the Data Protection Act 1998.

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Telephone number:*

Please state any UK Power Networks reference numbers that you’ve been given:

What is your enquiry or complaint about?:*

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Your data
We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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