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SERVER12

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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Website feedback and compliments

We are always trying to improve our website for our customers so please let us know what you think of it and how you think we should improve it. You can also use this form if you have a compliment about our service or staff. If you’ve got a complaint about our service please complete this online form.

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We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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