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Help and Advice

Help & Advice

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Here you can find help & advice about many of the issues our customers often ask us about. 

Need help?

Simply type your question here.

Who is my supplier and what’s my MPAN?

Find out who your electricity supplier is and your MPAN by entering your details here.

Enquire online

You can save time and effort by making your enquiry online.

Download help sheets

You'll find a number of useful downloadable help sheets

Report it and we'll sort it

To report a power cut or dangerous situation, another power issue or roadwork problem, please complete our online form.

Priority Service Register

Need extra help during a power cut? Find out more about our Priority Service Register.