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Help and Advice

Help & Advice

General Enquiries 0800 029 4285

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Request one of our services

Request one of our services by completing this short form and we'll get back to you within five working days.

Please only use this form if you live in London, the South East and East of England, as we own and maintain electricity cables and lines in these areas. Check you are in our area.

If you want to report a dangerous situation, please do not complete this form, call us immediately on
0800 31 63 105 or 105

A dangerous situation could be an electricity cable hanging low, an exposed electricity cable in the ground, equipment that is sparking or on fire. It could be anything else that you consider dangerous.

If you have a question about one of our services, you will find these pages useful:



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We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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