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Help and Advice

Help & Advice

General Enquiries 0800 029 4285

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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Enquire online

Simply complete the form below – ask us a question and click submit to send. It’s easy – and we’ll confirm your enquiry has been received with our ‘Thank you’ page. We will get back to you within 5 working days.

Alternatively (for non emergency enquiries), you can call us on 0800 029 4285 (lines open Monday-Friday 9:00am to 5:00pm). 

However if you have an urgent enquiry and need to report a power cut or dangerous situation – please call us immediately on 0800 31 63 105.



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We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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