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Help and Advice

Help & Advice

General Enquiries 0800 029 4285

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Request one of our services or ask us a question by completing this short form and we'll get back to you within 48 hours. Please only use this form if you live in London, the South East and East of England, as we own and maintain electricity cables and lines in these areas. Check you are in our area.

If you need to report a dangerous situation please call us immediately on 0800 31 63 105 or 105 (free to call from a landline or mobile phone)


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We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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